Hampton Inn Pell City — Hotel in Pell City

This review is based on a one-night stay, on March 29, 2025.

Upon entering, there wasn’t anyone standing at the desk, but within 10-15 seconds a delightful Karey came around the wall to greet us. Oftentimes there is a singular front desk attendant that is doing more than just greeting guests, assigning rooms, and processing keys. Night clerks may play multiple roles such as housekeeper, greeter, and security. I have never worked in the industry, but I have traveled a bit learned a lot from simply talking to people.

Reviews for this location stated that the hotel was dated. This is a subjective statement. What is dated to one may not be dated to another. There was wear and tear, but the hotel was not unkempt or a step back into the 80s. Based on reviews it exceeded my expectations. As of March 2025 this location is undergoing renovations. If you’re traveling through the night and resting through the day, I recommend choosing another location; at least for now.

No hotel is perfect. If there is a small issue we can resolve ourselves, we do so. Not, everyone is willing to do this, but we are. We use sanitizers to clean everything we intend to touch or may come in contact with, including the bed. When we sanitized the bed I, not my spouse, noticed a wet dog smell. I believe the smell came from the floor and it went away after the sanitizer dried. To be fair, I often smell what no one else smells or long before they do. If you have a severe allergy to pet dander I recommend lodging elsewhere.

We always inspect the room before bringing our belongings into the space. The room was clean, free of major issues, and comfortable in temperature. We noticed small stains and one large stain on the floor, but the room did not feel dirty, filthy, or unkempt. Spills happen and may go unnoticed, especially on dark-colored carpets. Sugary spills attract and hold onto dirt and become eyesore, but none of the stains were repulsive enough to request another room. A previous guest mentioned not being able to walk barefoot due to the carpet's condition. To each is his/her own, but for the sake of your health please know that hotel carpet is often exposed to athlete’s foot, well-traveled paws, and other foot infections/disease; please wear flip flops on the carpets and when you shower. We overlooked the shower head during our initial inspection because we needed to run and grab a bite to eat before the city shut down. When we returned we met Katie. She seemed to be a bit dry in character, but she was not rude or unfriendly. To be fair, she was being briefed by Karey and we may have caught her at an inopportune time. So, Katie, thank you for not being rude or ignoring our bit of conversation. From our brief interaction you seem to be serious about your work and we appreciate that.

We eventually noticed the shower head did not meet our expectation so we cleaned it and moved on. If a manager reads this, we recommend informing Housekeeping to give more attention to the shower heads. What we cleaned may come from a lack of attention. Reminder: this is NOT a complaint.

The beds slept comfortably enough. The pillows were standard, nothing fancy, but too soft for me. Nonetheless, we had a decent sleep. The next morning, we enjoy the included hot meal within the last 20-25 minutes of breakfast hours where we were greeted by Rosita; the Great Room/Breakfast Attendant. Before leaving we spoke with Rosita about the décor and the “homey” feel of the Great Room. She thanked us then complimented her co-workers' hard work and loved that they felt like family. At check out, Valerie (the desk clerk) was pleasant, but hyper-focused. There were two gentlemen at the counter, but we were not sure if they were chatting amongst themselves or with her. According to my spouse it took her a bit to acknowledge him, but when she did it she appeared shocked he was standing there. There isn’t anything negative or positive to say about Valerie.

Lastly, we recommend giving Hampton Inn – Pell City a try. Considering nearby options this was the...

I stayed her while traveling on business. The common mantra I heard at the many issues: We're under construction. This was their excuse for the most basic breaches of minimum service level expectations. ||I reserved a king--I got a double ("we're under construction" was the excuse . . . "and we're sold out, so we can't fix it"). I was also told room assignments were made earlier that day and they must have missed my request for a king. ||Shortly after arriving, I realized the toilet wouldn't stop running ("maintenance is not here now"--it was 3:00 p.m.--"I will put it on the list, but we're under construction"). Interesting to note, at this point I also received the standard text message welcoming me and asking how my stay was going so far. I said, not so great and shared my initial experiences. You guessed it, the response I got was "sorry, but as you know, we're under renovation." Good grief!||When I left for my meeting the next morning (after listening to the toilet run ALL night, the door wouldn't close properly (the door didn't shut all the way and it wouldn't lock). I called the front desk ("we'll let maintenance know when they get here around 8"--I was leaving at 7!). Finally, she agreed to at least send the assistant manager up. She was able to close the door ("you have to lift up and pull really hard--this room hasn't been renovated yet" was my direction for future opening and closing of the door). The manager assured me she would have maintenance look at it when they came to fix the toilet. ||I told the manager about my other issues since she was in management and the front desk clerk repeatedly had told me she was new and didn't know the answers to my questions. The manager asked if I was willing to change my room (I was). She told me to check in with the front desk when I got back from my meetings and they'd see what they could do. I did and was told they fixed the toilet and door (which they did). I asked about moving to the king and was told that wasn't going to happen as they were already all assigned to guests. ||I had asked for housekeeping for both days of my stay (which requires a request--they don't automatically do that). They came the first day. Today, I returned from my meeting and my room had not been tended. I called the front desk at 4:00 p.m. to ask if housekeeping was still coming ("Oh, I didn't have you on the list . . . I'll see if anyone is still here."). About 10 minutes later, someone from housekeeping came to my room with towels. I asked about making up the room ("everyone has already left for the day."). I asked her to take my dirty towels at least (which I had placed on the floor). She told me to just leave them there and she'd be sure someone came to clean the room tomorrow (when I'm checking out--thank goodness!). ||The cleanliness of the room was average--it was clear deep cleaning hadn't been done in a very long time (see photo below of the area around the refrigerator. Additionally, in spite of temperatures in the high 80s and it still being mid-September in the south, the pool was filthy and looked like it hadn't been cleaned in a very long time.||Overall, this was an exceptionally disappointing experience. I will never stay at this...

DO NOT STAY here they will charge you $250 for accusing you of stealing towels due to their lack of making sure their rooms are fully stocked with their Towels. The Manager David stated after we had checked out, he immediately went to our two rooms that we stayed in to clean up due to the head housekeeper being sick and he was covering for her. In our room there was no shower curtain to even take a shower and the toilet was not flushing we asked the front desk for someone to come with a plunger and housekeeping brought it up and had us plunge it ourselves and could not get it to flush at all still. We had checked out earlier then the checkout time and gave our room keys to the front desk lady and notified her of the issue with the toilet still. There were only two towels in the room as well. I noticed a couple days after that we were charged $250 extra. Called the Hotel at spoke with Destiny and she stated that it was due to stealing their towels. I explained to Destiny we did not take any towels and who would even do that??? She stated a manager would have to reverse those charges and that she cannot do so. Destiny stated her manager won't be in until 10 am. So, I waited and called back, and he was not there yet. I called three more times, and he was still not there. About the fourth call destiny stated her manager David is there but would not get on the phone with me. So, David decided to email me instead of talking about what's going on over the phone. David stated in the email he looked at the record of the key being used in the doors and stated it was only us and him that went in. But he will not look at the cameras so we can prove we did not steal those towels. David stole money from us!!! I then went to the hotel and waited in the Lobby 2 hours to speak with David, and he was notified that I was there waiting. Then to come to find out he decided he was going to leave instead of being a man and coming to talk to me about the situation. I then called David on his direct line which was in the email that he had sent to me, and he continued to not care about the charges, and he had asked me where the Towels went... I don't know David; you tell me where they went and view your CAMERAS!!!!!!! We didn't even take showers and who would steal Musty Hotel Towels when you could go next door and buy them at Walmart??? Clearly if I am staying at hotel that expensive, I could surely afford to buy my own Towels. So, I had to file a police report on this, and he lied to the cops about everything going on!!! View your CAMERAS DAVID!!! No one stole your nasty hotel Towels. What a way to ruin mine and my children's vacation by stealing our money from us and wrongly accusing us of stealing your towels. I better get a refund and get compensation for my whole vacation day ruined waiting on you to make this right. I will take this to the media!! Make sure to take a picture of your hotel room before you check out so they can't accuse you of something...