Krystal — Restaurant in Pell City

Krystal's in Pell City or resteraunt is a pretty good simple location for great food on the cheap, and in my own personal exsperince way better than the sister location in (Moody / Leeds, AL area) Though the establishment is in need of a update, it was very clean upon entry an staff very friendly. The employees always greeted anyone in line with a smile an repeated all orders clearly an planly to anyone in line. The process was quick an efficient, breakfast, lunch an later evenings were all good visits. Yes eating three times there as I love the establishment of Krystal's and all visits great service.

Kitchen visible to myself from behind the ordering line to get food was very well presented, an even great efforts to fix or correct problems, but mostly smooth service. The place being busy it happens, so only thing was the restroom was okay, little grungy, but you can only do so much with people comming in an out of the establishment. Overall I given this establishment perfect score an looked past the restroom apperance an least was maintained, but nothing is perfect. Now the front entrance very clean and drink area beautifully kept. After lunch rush a sweet employee immedatly on her down time worked to pick up the area after lunch rush an assure if few people sitting needed service an bringing all food out an making sure all was okay.

Final analysis great work...this place deserves an uplift an new equipment or pay raises for these hardworking employees whom went above an beyond every visit. Also food was hot an fresh and curtious service.

Thank you Krystal's in Pell City for making me believe in your service an dedication an for exceptional service upon my three visits.

PRICE: $ & 1/2

PRO: Exceptional service all A+

CON: resteraunt needs a update on appearance, besides...

Disappointing, I couldn't eat in the establishment. My wife and I stopped to, hopefully, get a few burgers pretty quickly and take them home to eat. We used the drive thru because I had been to the restaurant door, looked in, and it was filthy. But, I love Krystals and hoped the drive thru might be a little more sanitary. It took just over 10 minutes to get our order. But, we had entertainment! One of the younger guys, not sure whether or not he worked there, kept going out to cars that had driven in and parked, radio thumping, he would hand them something and they would hand him something in return. Then, he would go back inside the building with a big grin on his face, jabbering and talking loudly to the staff. This happened three times while we were there waiting. You decide. The Krystal nearest us in Moody, Al., closed, and the only one even near to us is in Pell City, Al. I would say that good helps hard to find, but even in the store that was closed, the young manager ran front to back in the store, yelling, laughing, even did this in the eating area. Way too loud to eat in comfort. Not to mention, the other males who were preparing food were following his lead, standing around with their hand on their privates just like the manager was doing as he made a trail through the restaurant. These are not the only stores I've seen this kind of activity. It's not competition or Covid running you out of business. It's the lack of supervision, training, and control. Your company deserves to be out of business. It's such a shame, because the food is actually very good and I've...

Food was great as always! But the manager Jessica I believe was her name (Pell City) that was the rudest woman! She was rude to me and my Mother! Rude to her own cashier and down right hateful to Haley (CASHIER) and she was doing her job. Haley is just the sweetest girl I've met in along time. My sister has been manager's at few fast food's over the years and has never treated anyone the way Jessica treated us or Haley!! OH and I did ask to fill my water cup with ice water, because we was short on cash, we was looking for a fridge for my mother. I have no air conditioner in my car and I had already went out to grab my water cup, I didn't realize I was almost out of water. So I asked if I could fill it up, now I had ice and water in my car and I had plenty, we was so hot, I just didn't want to walk back out to the car again to fill it up, I wanted to sit down and cool off! But I did anyway, because the manager said no, I would have to pay for it, which would have been fine too, but she was rude, like I was trying to steel something! I made sure she saw me poor my water into my cup at the counter! Had she not been so rude, I would have paid for the water unless it was the price of cokes. She said the store had changed ownership and didn't allow it anymore. It's not that she told me NO, IT"S HOW SHE SAID IT!! As long as that manager is there we will not be back!! It was...