Elite Fine Jewelry — Local services in Pembroke Pines

I give this two stars not for the actual work, but for the customer service. I had my braclet repaired a few days ago, I brought it in right at opening time and was told it would be ready In 2 hours. No big deal. But when 3 hours rolled around and I still never got a call back, I called. I was told it’s not ready and they would call me when it’s ready. 2 more hours go by and at this point they close in an hour, so I call again. This time I was asked for my information given an the card I was given for them to check the status (and they did not ask me it for the last time I called just said it was not ready) and told me it would be ready by 5:30. It was 5 at this point so I headed over. I arrive at exactly 5:30 and my braclet was still not ready. I waited another 10 minutes and was finally given it, so a total of 5 and a few minutes later then I was told originally. I don’t mind waiting all day, but don’t tell me it’s going to be ready in 2 hours if it’s not going to be even close to that. In fact, if I did not call the last time I would of missed picking it up all together because they would of called me 15 minutes before they close. And I’m going to add that the repair I was getting done takes less then 5 minutes to complete (based on what I have read and viewed I’m videos) and this place is advertised as “same day” repair so I’m certain they were not backed up when I was probably one of the first customers in there. I’m not even a person who writes reviews, but after I was send a text asking to do one by the store I figured let’s...

After being chased through the mall and publicly humiliated by the female manager, I cannot imagine who would would ever want to do business with these people.

What should have been an easy transaction took a turn for the worst when I went to pick up my $40 wedding band. My fiancé spent extensive time and money on this piece of jewelry, and when I accidentally damaged the ring the least we were hoping for was an effortless repair. Instead, we were greeted with extreme difficulty in the process of turning the damaged area on the ring into a band, and even charged for it - when the ring was only a couple months old and should have held up better in the first place.

So, when I went to pick up the ring, PAID for the repair, and gathered my receipts, I was told that despite my many conversations with the employees about MY ring, my fiancé had to be the one to pick up the ring. The miscommunication is what led to me walk out with my paid for ring and be chased down in public.

I know enough about customer service to determine that these people could care less about making the customer happy and more about being inconvenient, difficult and not at all understanding of their guests. I would hope that after all of our money and efforts, we would be treated much better. Instead I am left frustrated, embarrassed, and without a ring.

What a...

I took several pieces of jewelry to Elite fine jewelry to be repaired. I was given a price and was told I'd received a call when everything was ready. We'll a week later I received a call that my jewelry was ready. When I arrived at the store my bracelet had to be adjusted, because it was a bit to large. I payed to have another piece of jewelry repaired and was told it would be ready in about 30 minutes. I left, took a 30 min walk around the mall and returned and decided that my bracelet was still too large, and ask for another link to be removed... Well that's when the young lady that was helping me told me that the jeweler said if he has to remove another link from the bracelet that I purchased, paid in full, he has to charge me $20 extra dollars, he said that I should of told him that the first time. Well I didn't know my bracelet would be a little larger than I wanted it to be. I just wanted people to know that you must know for sure down when dealing with certain jewelry stores, the jeweler is out to make money, in my case he didn't care at all, he was upset because I came back and wanted more adjustments, because it was still too large. NOO I would not recommend this Elite Jewelers at Pembroke Lake Mall in Broward County for repairs or purchases .... VERY...