This was the first jewelry store I visited to while searching for a unique necklace for my wife’s birthday. Each associate in the store welcomed me and were very kind. They were highly interested in learning what style and look of jewelry I was searching for instead of trying to push certain pieces on me. They also respected my wish to continue searching other stores and while I was searching other stores, they continued to send me pictures and info on pieces of jewelry similar to what I described to them as they visited jewelry shows around the area. I visited the store a second time and the customer service was again amazing. I went with a topaz necklace that was yellow gold. I had them Rhodium plate the necklace because my wife likes white gold. They were able to do that for me same day. They also added a %30 discount. My wife loved the necklace. Overall, great experience and I look forward to bringing my wife for a cup of coffee and complimentary cleaning...
Read moreI have been going to Milano Jewelers since they first opened. It's a true testament to their service when other businesses in the Silver Lakes Shopping Center have come and gone they are still there.
Family-owned they give their special personal touch in their service and the quality of work. I dropped off my wedding ring on Monday to have it's 6 because the center diamond was loose and it was overdue for rhodium plating. Tim told me that I should expect to have it done by Thursday and that it would look brand new. To my surprise he called Tuesday afternoon to tell me it was ready to be picked up. Imagine my delight when I saw how gorgeous my ring looked, restored to its original stunning piece of jewelry I own.
Thank you to Tim and the staff at Milano Jewelers! Their prices are incredible for the impeccable...
Read moreFriendly Alexandra.
I only recommend not trying to sell more items than what the customer came in for on the first visit. Also not taking out jewelry before asking if the parent requests for one to do so or asking the parent first (different sales associate).
While I appreciate the kindness, I was a bit uncomfortable with these other experiences as it was my first time in the store.
Thank you for fixing my anklet. I'm hoping although the letters generally are flexible, that the "NN" now bonded together will not have any issues.
Thank you for polishing my anklet, I've had 3 compliments already and it's on my ankle which means it is shining!!! As next month is when my brother went to Heaven I was anxious to get it back, your expeditious repair was much...
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