Las Cazuelas Pembroke Pines — Restaurant in Pembroke Pines

Updated on April 10, 2015, at 330 pm

Came in today as per the offer from the owner. Gustavo took excellent care of ua today and was excellent in taking care of us and the issues previously mentioned. Thanks to the owner and staff. Even after the.previous situation, as a good faith, me and my family kept ordering.

So l decided to order from this establishment and.on the first order, it was just ok. Gave a second chance. Second order, the beef thripe soup was missing some thripe apparently and very small for price. Then the quesadillas had so much burn on the meat and seasoning, l had to be wiping them off with tissue paper. The burn was even on the pita and you could smell it. Left a message for manager. No call back. See photos. Plus they charge extra fees including for using a credit card without a sign posted or telling you when you place a takeout order that a fee will be charged. ...

Save yourselves the visit. It’s not worth it unless you want to be charged 8% tax because apparently they have to give 1% extra to broward county. Oh and be ready to order with the prices you see on the menu so later on they can charge you $4 extra per item because “the people in the kitchen said it was more” and then “fix it” just to come back and say “the menu prices are wrong”, how can that be true if they just opened a couple weeks ago. SCAM And then be prepared to pay for the restaurants processing fees, since they will charge you 3.99% more if you pay with card but they won’t tell you in advance if you want to save money “pay cash”, they’re gonna wait until you ask for the check and not notice this fraud. On top of that the food wasn’t the best, certainly not authentic Mexican. Never coming back, me and my family had a bad time...

I called to find out why they weren't open on UberEATS. They have a presence, but are not accepting orders. The lady spoke Spanish and I have no idea what she said.

I said, "I was trying to order on UberEATS but it says you're not accepting orders, are you open?"

She said "oh, UberEATS, no.". I asked why and when. Then she hung up on me.

I tried calling back and she picked up the phone and hung up again.

I don't know what's the deal with the rudeness here. I'm not going to physically go to this location and take this in person. This is USA and while it's authentic to speak Spanish at a Spanish restaurant, the people answering the phone should at least have manners and be able to explain things in English...