D J's Gold Mine Fine Jewelry — Local services in Pembroke

I just had perhaps the worst customer service experience of my life. I don't often write reviews, but this was so jarring I need people to know about it before they give DJ's their business. (Spoiler alert: don't.)

Last December I brought in my engagement ring for resizing on the recommendation of a friend. "Young Joe" sized it down. He kept the gold from the resizing and charged us $80 cash.

Yesterday, 10 months later, my ring broke right where it had been resized. I live out of state and won't be in MA for a while. I called Young Joe and explained what had happened.

He said I had two options: wait until I'm in MA for a repair, or send the ring to him in the mail. I said I'm uncomfortable putting this valuable item in the mail, and would prefer a refund so I can get it repaired as soon as possible. He got defensive, cut me off mid-sentence, raised his voice and accused me of breaking the ring.

YJ (loudly): "I don't know what you did to it, but I can tell you we are the most qualified for that job and you aren't going to find a better place anywhere else."

Me: "Right, and that's why I would hope you would honor your work and that if it breaks in under a year, you would give me my money back. I do not expect jewelry I bring to you to break in less than one year."

YJ, cutting me off: "It's been a year, how would you feel if I came to YOU in whatever your job is and said after a year that you didn't do a good job and had to give ME my money back?"

Me: "Sir, please stop talking over me. If you pride yourself on customer service, this is very surprising and I'm really disappointed because I was recommended to you by a friend, and did NOT expect to be treated this way."

YJ: "If I remember correctly, I went extremely out of my way to help you because you couldn't go anywhere else!"

When I reminded him again we could have gone elsewhere but had been recommended to him he yelled "THEN WHY DIDN'T YOU GO SOMEWHERE ELSE?!"

Me: "I will call my friend to relay what had just happened."

YJ: "Good, call her, tell her to call me and I'LL TELL HER WHAT HAPPENED."

He did all this to keep my $80....

My husband and I just finished up working with Joe (the younger one) to find and create the perfect wedding band for my engagement ring. Simply put, the entire experience was exceptional. He’s a great guy and working with him was a breeze. Most importantly, he was so incredibly patient with me. We went in 3-4 separate weekends to figure out what I wanted. The first time, he didn’t have much in stock that would stack correctly around my pear shape engagement ring. With that being said, he was more than willing to help us find something. So he took notes about what I was looking for (even though I didn’t even quite know!) and ordered some options in to the store for me (at no cost). At the next 2-3 visits he would have new, different options ready for me to try. I was so grateful for this because I knew I wouldn’t know what I wanted, until I saw it on my hand. After trying several different styles, we ended up going the custom route. This was something we knew would happen due to the style of my ring. We used one of the bands he ordered in as inspiration! We talked extensively about the little design details that mattered most to me until we were both confident we understood each other. Joe took that plan and created the most beautiful wedding band for me. It was EXACTLY what we had talked about - no surprises. It’s important to note that I am VERY detail oriented and quality is of utmost importance to me. The quality is top notch and the ring fits perfectly! The turnaround time was fast and the cost was more than fair. I couldn’t be any happier with the outcome and am truly impressed with his work! I highly recommend DJ’s. Never once did he get frustrated with me when I was being indecisive. He was easy-going flexible. Never once did he try to push us to make a decision or even buy anything for that matter. He was simply there to help us find what WE wanted. I will never go to another jeweler! The shop itself is a bit unassuming, but they are the epitome of the saying - never judge a book...

If I could give them negative stars I would. My chain broke (that they just sold me)so i brought it back to have it fixed. when I came to pick it up they gave me a totally different chain. Different weight different length. Insisted it was my chain. It was NOT my chain. Oh and...