AutoZone Auto Parts — Local services in Pennsville Township

My wife was having trouble with her car, we replaced a sensor that was throwing a code. Next day the car wouldn’t start, so I wanted to get the battery checked out. The gentleman that came out to do the test the first time, was awesome! He asked questions I couldn’t answer and went to look them up and came back out. Unfortunately he couldn’t get a good connection because of where my battery is and the one terminal was rusted. He said I could try to clean the terminal by taking it apart and they can test it again, but the best option is to take the battery out to test it. I went home and cleaned the terminals immediately and then went back to the store. This time a younger guy came out to try to test my battery again. He asked me questions that again I didn’t know The answers, he never looked them up. He was having a very difficult time just getting the clamps to stay on. I looked away for a min and when I turned back he said “yeah, it’s the battery, you have a bad battery” he wouldn’t make eye contact and kept looking to the ground when I asked a question, which is big red flags that someone is lying. Thankfully I went with my gut and decided to not spend 170$ on the battery. The next morning I took the battery off and went back to the store. Thankfully the first guy took my battery and tested it....surprise surprise! That battery is fine! If you cannot get a good reading and I have to do something, like remove the battery, I’m okay with that, but lying to me because of your pride is BS! My family depends on your expertise when it comes to our vehicles. This is unexceptable. If something like this occurs again we will take our business somewhere else. I understand my business isn’t going to make or break your company but if you allow this type of behavior I won’t be the only...

I went into the Pennsville Auto Zone just to buy a windshield sun reflector. Couldn’t find them so I asked Stephanie at the front. Greeted me and showed me down aisle 2. She stayed right there and was describing the difference in sizes, etc. Then I remembered I could use new windshield wipers so Stephanie goes to the computer to look up the size my car takes. We go back to aisle 2 and more decisions are needed. I told her to pick one and said, kidding/not kidding, I would have to uTube it to learn how to install it. Stephanie said that she would install it! Before I could say much, she was done!! Now THAT’S costumer service!! Lately I’ve noticed nobody likes their job anymore and is reflective in how they treat customers. Stephanie Schultz, I hope your boss actually reads these reviews because you deserve more stars than I’m allowed! It...

I would like to express my heartfelt gratitude to Gary M. for his exceptional help with my 2011 Dodge Ram. His expertise and dedication were truly remarkable. Gary's thorough knowledge of automotive mechanics and his attention to detail were evident throughout the entire process. Not only did he diagnose and fix the issues with my truck efficiently, but he also took the time to explain everything to me in a clear and understandable manner. His professionalism and friendly demeanor made the entire experience enjoyable. Thanks to Gary's expertise, my vehicle is now running smoothly and efficiently. I highly recommend Gary M. to anyone in need of automotive assistance. He is a...