Larry H. Miller Toyota Peoria — Local services in Peoria

Before I conducted this review, I wanted to say that I waited roughly five months for Larry H Miller to make things right and correct all my issues that I have been having with my vehicle and give them the benefit of the doubt. However, unfortunately after five months and over 10 trips to the dealership for repairs, they have failed to correct and take ownership in fixing my vehicle as it was prior to them working on it regarding “recalls” and remedies that were requested by Toyota. Instead I was left with wasted time and typical sales pitch and excuses and zero accountability and ownership which pictures below can showcase how the vehicle was found and picked up (with service products found throughout car as if the vehicle was never even worked on despite being left for at times days).

My vehicle was taken into this dealership in January of 2025 regarding a very serious recall that needed to be performed. After my vehicle was picked up, I noticed small issues and rattles. I brought this attention to my advisor who got me in touch with shop foreman and local supervisor Tim. After leaving my truck there for a day, I picked it up to be told that they couldn’t replicate the noise despite providing proof videos and stating that this was not occurring until after they performed work around the area that was impacted. I was told to then bring it back the following week to have another shop technician work on it. The following week the truck went back into the shop, and I was called and told that the noise was related to bumper stops and that they needed to be repaired due to the vehicle having upgraded suspension and that this was not under warranty. After explaining to the staff that this truck is fairly new with 30k miles I asked the staff to rather than sell me parts look into other loose components they determined that on of the rubbing issues was due to a incorrect install of the skid plate that was causing noise and rubbing and that the vehicle did not need new rubber stoppers…

With that issue being resolved, the outstanding rattle was not fixed but rather told that it’s normal for it to occur as it can be a loose component that is completely normal. I worked closely with Scott who is the director of Service and LHM, left him voicemails just because I don’t think it’s normal for my truck to rattle especially since it did not do this before, but I have yet to get a follow up and unreturned voicemails.

This dealership does not take accountability of their work and has recommended I go to other dealers to inspect the rattle and get second opinion as they feel its normal for it to make this noise even though this issue has never occurred until after a major recall was performed by their techs. I would not recommend anyone to take their vehicle here as they always look to blame any potential aftermarket components and other things for being the root cause of the issue and not on their staff and taking ownership that they did something on their end. Ideally, I am still stuck with a vehicle that makes a rattle noise and according to the Larry H Miller staff it’s a normal part of operating that a $65k truck...

I am slightly disappointed with my most recent purchase with Larry Miller Toyota. I had an appointment with Jesus Angulor that was scheduled for Friday 8/29.25 at 9:00 A.M. to appraise my 21 Tacoma for possible trade in and make a new purchase. This was set up based on an email to get an estimate for what your vehicle is worth and I talked to George Mataragas who had scheduled the appointment for an in-person appraisal. I arrived a few minutes early and asked for Jesus, and was told that he was with another customer. Someone introduced me to Mike Monroe and he will assist me with the possible purchase. Not once during my 3+ hours did Jesus come over to me to introduce himself and apologize for being with another customer and hope that Mike was taking good care of me. Mike was very professional and personable and understood my needs. We test drove 2 different trucks and I decided on the one I liked best. As we were discussing the pricing I advised Mike that when I talked to George the other day, he said he would be able to work with me on getting a discount on the window tint. The window tint issue arose from my last purchase, where they charged $399 for window tint which was only for 2 windows. I went to a window tint place and had the front 2 windows darkened to match the back windows and that cost $75.00….. I understand the need to make a profit but $399 for 2 windows vs. $75.00 for the same 2 windows. Big markup there. So, we arrived at $200 discount on the window tint which was acceptable to me. Mike had to get this approved and George came over and indicated that he would not be able to discount the tint. I should have walked at that point but decided to continue with the purchase as I liked the vehicle and Mike did put time and effort into the sale. I agreed to the price and was waiting for the F&I person to get the documents in order. I waited over an hour to sign. While I was waiting, Mike brought over another water and popcorn to me. He continued to check on the status and finally said only a few more minutes. I am in with the F&I person and asked about my prior registration if they get the difference to be applied to the new truck. He implied that I would have to contact the MVD to file for the refund. On Saturday I applied for the refund on the MVD website and there was something I was not familiar with. I called MVD on Tuesday after Labor Day and was told there was a hold on the funds from the dealer, as they did not charge me the correct registration amount. They were off about $140.00 according to the MVD office. Updated::::: I received a call from Diana at Larry Miler and discussed the issues and they have been resolved and I am satisfied with the...

Update:

I had someone from customer relations call me to discuss this. They said that this is still not covered under any warranty even though my warranty says it is. They did recognize they failed to provide me an oil change per the toyoguard platinum plan that I bought, which is good. I am escalating this with Toyota corporate to further look into not only the dealership, but also the defective parts and why they prematurely failed. Unfortunately I feel like they haven’t really tried so I am going to leave this review up. Anyone buying a new Toyota please make not of this, I would choose any other brand but this company. The journey from buying this truck to owning it has been my absolute hell.

This is probably the last time I will be visiting this Toyota place and honestly I am at a point where I don’t want to own a Toyota personally as well. I had an appointment with Wyatt Riddell to get an oil change on my 23 Tundra which only has 46k miles on it. That should be new in terms of cars nowadays. He told me that I needed 2,127 dollars worth of maintenance on this truck including a blown shock absorber, spark plugs replaced and more. I was shocked that I would have issues with a shock absorber not only on a truck but on an TRD off road truck with the bilstein shocks. When I asked him if it’s covered under warranty he said no and also said I don’t have any other warranty neglecting the 60k power train and also the hybrid warranty that’s in my manual. I also had the extended warranty which he called them and said it is not covered. Well I called my dealer I bought it from and also the warranty company and they said it is covered. Not sure why they lied about that. I also had my volume knob that broke during my honeymoon and they refused to replace it or do anything and forced me to pay for it. I’m a little frustrated with Toyota service and being treated like this not to mention the recalls I experienced. My wife which also works in the service department of Mercedes managed to overhear Wyatt talking to his service manager about how he should keep pushing these services and saying how critical they are. Why are you treating your customers this way? Isn’t Toyota supposed to stand by their products and reliability? Every time I have something break it’s out of my pocket now. I come from GA originally and I am a retired veteran and I never experience this kind of service until I got here to Arizona. Please fix your customer service. I love my tundra but between this, the recalls and my truck barely being worth anything to the point I can’t trade it in, it hurts my heart I went with a brand I...