Lamps Plus — Local services in Peoria

I shopped in the Peoria store. I purchased 3 ceiling fans that were not in stock and have to be shipped.

When I looked at my credit card transactions today, I saw two separate $800+ pending charges for the 3 ceiling fans. I called the store to let them know there was a duplicate charge. I was told that this is how their system works for any items that have to be shipped. They first 'authorize' the charge (pending), then they charge you again (actual charge) when the item ships.

The person who answered the phone, and then the manager, kept telling me 'Don't worry about it. It's fine. One of the pending charges will drop in 7 - 10 days.' The problem is that this ties up those funds twice on my credit card during that time. I have room on my credit card, but a lot of people don't. They should warn people if this is how their system works by design.

I was told by the manager to call their corporate office. I had to sit on hold for several minutes, then spoke with someone in their corporate office who told me the same thing. Any items that require shipping will automatically charge twice (1 authorization charge AND 1 actual charge when the item ships with a 7 - 10 day overlap before the pending authorization charge is dropped). The customer service rep in their corporate office told me that this information is posted as part of their online policy. I placed this order in their physical store. Was I really supposed to pull up their online policy when placing an order in person?

Since Laps Plus does this by design, and does not warn people, here is a heads up for the next person:

1. Any time you place an order (online or in person) that requires shipping, the funds will be held twice on your credit card for 7 - 10 days (1 pending authorization, 1 actual charge).

2. Be sure to pull up their online policy for the fine print, even if you are shopping in person.

3. If you have any concerns about this, be ready to hear 'Don't worry about it. It's fine. One of the pending charges will drop in...

We worked with Tess Dageford to pick and order all of the light fixtures for our home. She is OUTSTANDING ! She is resourceful, knows her stock and makes excellent recommendations regarding fixture choice, hanging height and extension rods, light bulb “temperature”, appropriate wattage for specific applications, appropriate use of each fixture(inside/outside/up/down mounting, etc.), etc. I was not acquainted with the “Certified Pro Sales Agent” certification that she holds but it is clear that it assures an extensive knowledge of product, essential contractor liaison requirements, ordering flexibility (e.g. extra rods, timeframes, storage/transport to build site, etc.). There also happened to be a sale that was applicable to some of our purchases and her irrepressible joy at being able to tack that on to our lengthy accounting was….how can I say this…it was just SWEET. She is very easy to work with in every regard. There was never any pressure regarding choices or closing the transaction. Every discussion was transparent and driven toward the goal of us leaving COMPLETELY satisfied with our product choices and the ordering process. I highly recommend asking for Tess, specifically. It is also worth noting that we explored lighting fixtures at several other businesses - both brick and mortar and online. The total cost of our 15-fixture selections with Tess was less costly than just 2 fixtures we had fixated on at another business. We are delighted with all of our choices and do not feel we have sacrificed anything by going with the choices we made with Tess. Quite the contrary; we are simply delighted and eager to see all of the fixtures mounted and illuminated in the...

My experience with lamps plus left me very disappointed. I had placed a order from there website and with in second's of placing the order i had seen that it had the wrong address for arrival, i had called with in minutes of placing the order to update the address. I was told when i initially called that i had the option of either updating the address or canceling the order. I had choosen to update the shipping address instead of canceling. The day of arrival i received a email showing that the package had arrived to the incorrect address. Once again i called to let them know that it was sent to the incorrect address. Customer service said that they would be getting in contact with Fedex to retreive my order and if they was not able to retrieve my order that a replacement of items would be sent out to my current address by next week. I wanted a few days for someone to get in contact with me but no one did, so i had called up customer service once again in order to see if they had reached Fedex, and if they was able to retrieve my original delivery. When i had called a second time they no longer said that they would be sending out replacement items (even with me already hiring a electrician) and if Fedex was not able to pick up the items that i would be out the cost of the items i paid for as well as the items themself. The only resolution i had was to file a claim with PayPal. There customer service is very poorly run. As of now i am out the money for the items as well as the two cancelation fee for the electrician. I would not be using lamp's plus again. There...