X-Grain Sportswear — Local services in Peosta

Placed our order on 11/14/23. They quoted a 4 week delivery time, which would have been 12/12/23. As of 12/18/23 our items still have not shipped and we have not received any updates. They also can't put you in touch with any customer service people, they just tell you to contact your store organizer and tell them to get in touch with the salesperson. However, salespeople don't want to deal with upset customers. We spent over $200 on items for Christmas and ordered in plenty of time for Christmas but still don't have our items. Our team also does not have their items. Our season is going to be over before we receive anything.

I would not recommend this establishment, as there are plenty of other reputable...

Purchased a pullover for my son- he wire it 1 time and the fabric was fraying ( front and back) Sent pictures to customer service - they replied that be a few days for a response. Call spoke to 2 different sales staff and left 4 messages. No response or decision or anything for 3 WEEKS!!! THIS COMPANY WANT ALL THE SCHOOL TO PURCHASE THRU THEM- Buyer beware, hope you dont have any issues with your products. PS. 2 others on team have the same pullover...

Placed order via school team store. Their processor service never emailed me or notified in any way that there was an issue with my card. There were sufficient funds and never got my order declined or kicked back for that, no notice whatsoever that my order wasn't actually placed. And nothing on my card or bank statement of a decline. They emailed me a screen shot of: 8/3/23 to show 3 declines on that day, yet my card worked for other...