Subway — Restaurant in Peosta

The workers at this location are not friendly, helpful, or knowledgeable about their own store and how to fully assist customers. I placed an order online since there was a DELIVERY option. I waited more than an hour without having an update before calling, when the person that answered told me that my order was ready and waiting for me to pick it up. They argued about not offering delivery and ultimately put a manager on the phone, named Jessica. She was attitudinal and explained that she couldn’t even cancel my order, I’d have to call DoorDash to cancel and get a refund. This made no sense because my order was made through Subways direct website, not DoorDash. I called DoorDash to cancel and waited to receive credit only to find out a week later that Subway needed to process credit.

I called Subway back and got a manager named Amanda who explained she could not process the credit on her system and would need to call a larger manager the next day. She was supposed to call me with an update the next day and never did. All the while, they still had my money and I had nothing from them. I disputed the cost with my bank since every one seemed too incompetent to help and fully resolve...

Honestly I would give zero stars, the two young ladies were extremely rude and quiet, had attitudes, tried to be polite to them but I couldn't get over the fact they were completely empty and acting like we were a burden for ordering a sandwich. First girl was somewhat decent but got an attitude about the breads and us not understanding her because she was whispering, the only girl was extremely rude and short asking me "what do you want" and watching flies landing on our sandwiches for a few seconds and then shooing them away, didn't feel welcomed, no smile or kind eye in sight, they just wanted us to leave and not coming back, so if you want a sub, hit up...

If I could give zeros stars I would. Three employees, one taking her time fixing two sandwiches for an online order, one kid literally twiddling thumbs at the register and one guy moving bread around after putting our meat on bread while we stand there waiting for someone to finish fixing our sandwiches. After several minutes of watching the three of them essentially ignoring us as customers in the store, I walked out. If you can’t help customers in your store when there’s three employees and only one working (slower than molasses at that), lock the doors and only take online orders....