LUX Furniture — Local services in Perris

This is by far the WORSE furniture place I have ever been to. First off let me start off by saying my fiance and myself purchased a king size bed from here last year and had to deal with rude delivery drivers and then spoke with the manager ensuring us he would take care of the situation then when they got to our house they were careless with our furniture and rude and in a hurry.. then the manager said he would address the issue again.. so we gave them the benefit of the doubt .. and decided to give them another chance because of the prices.. well guess what we were totally wrong, my fiance this time wanted to buy couches and 2 mattress from them this time we went straight through the owner when we made the purchase.. our delivery was scheduled 2 days ago and then never once called us on the day of the scheduled delivery my fiance and myself had to call them when it should have been the other way around, then they gave us some excuse saying they are delayed on orders and will get someone out here the next day (which was yesterday) they said they should have someone out here between 11am-1pm then again no phone call.. so once again we had to call them to find out what was going on, come to find out they kept giving us the run around because they SOLD OUR COUCHES that we had already paid for!! My fiance and myself went in the store today and got a refund on the entire order!! DO NOT SHOP HERE!!!

THE CUSTOMER SERVICE IS HORRIBLE AND THE COMMUNICATION IS...

I had high hopes from this place since my family has purchased from them before. I purchased 2 beds from them the same day 1 of them being a whole king set just to find out it was used and literallysays it on the tag, when purchasingit no one mentionedit was used. The delivery guys came and damaged the roof of my ceiling my husband had to jump in and help because I didn't want anymore damages. The next day I called the manager as it was late, he seemed really understanding and told me he would find me new king bedframes and not used ones as I originally wanted. Months went by and still nothing. I followed up and the women I spoke with said she would follow up with Jody the manager I believe his name was. Months later and still nothing. Also on a side note the manager told me the second delivery guy they hired was a drunk off the streets. I'm sorry but no, this was not the right thing to do especially if you know they had zero experience as a mover. I don't recommend this place what so ever. I would reconsider adjusting my review if they actually follow through with thier original phone agreement with me but the chances I'm sure ate slim to none since it took them this long and still nothing...

Very unprofessional, they gave us the run around for a week saying our beds would be in tuesday/ Wednesday. We ordered and paid on Friday prior. They kept telling us it would be in the next day for 5 days. Now it's Saturday and we come to pick up 2 beds , they only have 1 &tried to give us the dirty ripped plastic one that they've spray painted. We say no because we paid more to order brand new ones. So they send us to their storage unit with mis-guided directions and we have to wait for another person to arrive and let us in. Only good thing was the price. They could've been straight forward from the start and more organized/professional for...