Planet Fitness — Local services in Perrysburg

After an initial consultation with the fitness instructor, I was optimistic about my journey towards better health and fitness. During that first meeting, I was given a personalized workout plan and assured that the instructor would check in on my progress every once in a while. However, as the months went by, I found myself stuck in a mediocre routine that lacked the motivation and guidance I had hoped for.

Fast forward about 5-6 months, and I realized that not only had I not received a single check-in or update from my instructor, but I was also feeling increasingly disheartened by the lack of support. It became clear to me that I needed to make a change, which is when I decided to leave and try out a different fitness program, specifically FBBC (Fitness Boot Camp).

My experiences at the gym were further compounded by the atmosphere at the front desk. Each time I visited, the staff behind the counter seemed more engrossed in their own conversations than in assisting members. It was as if they were more interested in chatting with each other than in fostering a welcoming environment for those of us trying to improve our fitness.

The day I finally decided to quit was particularly telling. When I approached the counter, I noticed that the staff was deeply engaged in what appeared to be a crossword puzzle or some other distraction. I stood there for a good 5-10 seconds, waiting for someone to acknowledge my presence. Eventually, I managed to get their attention, but the interaction was far from what I expected. When I informed them of my decision to quit, their response was lackluster at best. They simply asked for my name, with little to no follow-up or attempt to understand my reasons for leaving.

Overall, my experience at this gym was disappointing. The lack of communication, support, and engagement from the staff left me feeling undervalued as a member. I was looking for a community that would encourage and motivate me, but instead, I found an environment that felt indifferent to my fitness journey. This ultimately led me to seek out a more supportive and dynamic fitness experience at FBBC, where I found the motivation and guidance I was missing.

Also, they utilize AI to give the semblance...

Best staff ever, truly outstanding! Extremely clean facility. Highly recommend. Been a Black Card member with PF for years and really appreciate it. Only gave 4 stars because staff seems 2 have their hands tied when it comes to addressing issues/complaints. Biggest issue, IMHO, is phone policy was never enforced. Now, with the new PF workout App, it's worse, much worse. People sit at a piece of equipment for extremely long durations simply surfing the web, thereby trying up equipment for others to use. I've personally watched some sit at equipment for 20+ mins, simply sitting and surfing. You can walk by and glance it on their screens and if other members, who also notice it, ask to use the equipment, the surfer often gets ticked off or hostile. A member should not be placed in that position. Staff should have the ability to observe and be the first to step in. However, unless staff walks by and glances at the phone of equipment sitters, they can only assume, from the check-in counter, that the member is on the PF app. Such practice has a direct affect on other members personal work-out routines and the time that they have alloted for it. Second issue is some members using/tying up 2 pieces of equipment at the same time, especially during peak hours. Again, staff seem to have their hands tied by corporate management regarding their lack of onsite ability to address such issues. Staff simply reply that you have to go onto the PF website to address. However, that site only appears to direct the complainant back to the onsite manager of the PF it originated from, not corporate or the franchise owner. Frustrating really. Especially since PF corporate/owners are blessed with such an outstanding and dedicated staff at the Perrysburg location. I've owned & managed several businesses and have had such people (staff) onboard. They're hard to come by and they are even harder to replace. They definitely need the tools an support to retain 'em. However, even with those issues, it's still THE BEST PF I've...

The staff was so involved with their personal conversation when I came in that no one greeted me or made eye contact. The guy working the front desk just held out the scanner in my direction while he finished telling a girl about his nutrition plan, I just had to hold my card up to the scanner and he just continued his story without a break after I was scanned in. I signed in for tanning and was assigned the bed by the staff. After 2 minutes into the tanning the bed went off. I had to get back dressed and went out to the front desk and they said I went into the wrong room. When I pointed out the sign in sheet that I did not, they said I signed it too late. At this point I did become irritated with their lack of customer service and pointed out that if they had been concentrating on their jobs instead personal issues this incident could have been avoided. The girl at the front desk then told the guy to take me out of their system and gave me the peace sign as she walked away. Horrible customer service and not the first time I've witnessed it at...