Big Bus Tours — Local services in Philadelphia

SCAM ALERT - DO NOT RIDE! Absolutely horrible experience. We bought tickets for the weekend. Arrived at 10:57 at Independence Hall and the trolley - not a double decker like all the photos show - had already left! The website said the busess ran every 30 min, but after we purchased the tickets, we were informed they ran every HOUR. How can you hop on/off if you have to wait an hour? Especially when the times at each stop are just estimates.

We didn't have time to wait an hour for the next bus, so we took an Uber to our next destination. Since we had already purchased tickets, we thought we'd catch the trolley on the way back. We consulted the approximate map/time chart they gave us as well as looked at the website. Waited another hour past the listed time the bus should have arrived AND NO BUS! We even saw one of their trolley passing on the other side of the street thinking that all it had to do was loop back around at our stop BUT IT NEVER CAME.

We waited and waited and waited. Eventually, we gave up and took another Uber. Complete and utter waste of time and money. Really ruined our day, especially with two kids in tow who were so excited to ride a double decker bus. Unless you plan on doing a full loop and manage to catch the bus at Independence Hall, there's absolutely no way I'd ride this bus. Felt...

We were left stranded at the Franklin Institute! Our tour guide convinced us to get off at stop 9 and enjoy the Franklin Institute because the last bus would leave Independence Hall at 4:45 p.m. We went into the FI from 1-4:30 p.m. and then waited from 4:30 - 6 p.m.at stop 9. I called the dispatcher at 4:30 and was told the last bus had just left the Independence Hall area and should be along shortly. My 8 year old grandson and I ended up standing in the cold, dark night. Shortly after 5 p.m. I called the dispatcher again and overheard him talking to the driver. The driver "claimed" to be at stop 16. We ran across six lanes of traffic to stand near the Franklin Institute. After waiting about 20 minutes I called the dispatcher and did not get an answer. We waited until 6:10 p.m. and then caught a city bus back to Independence Hall, missing 2/3's of the tour and being stranded. I've never had this experience with a tour bus...

Visited Philadelphia with my wife and looked forward to the open top bus ride. It started great but traffic due to the labor day concert soon made the travel really bad. But they did the best the could. The guide talked constantly but had good info. He made the statement several times that the provide a bus at 5:30 from the 1st stop to the end so there are no stranded riders. We got off and later got back on to ride to Chinatown for dinner. We got back at the designated bus stop at 5:16 at sure enough the bus came by the stop at 5:40. But as we waved for him the light turned green and he never stopped. My wife, who had a foot disability, had to walk several blocks back to our car. I called and the guy said yes that was the last bus and while he was sorry there was nothing he could do. I sent an email but never got a reply. My thought is use at...