Raymour & Flanigan Service Center — Local services in Philadelphia

I am currently rethinking purchasing from this company in the future. I purchased online a 7 piece dining set. I had NO idea that my DINING TABLE was DAMAGED until the delivery guys were done setting it up. When i called and spoke with customer service about the replacement of my order, i was told that it should have NEVER ARRIVED to me and i should have been given the option to accept it, which I was not. Moreover, I had to wait 1 month to recieve another shipment and now it is the DAY BEFORE my expected delivery, I recieved a phonecall from the Cherry Hill showroom that one of the pieces arrived from the manufacturer to the warehouse DAMAGED AGAIN. This is unacceptable. What is more UNACCEPTABLE is that I was told by an associate Lindsey that I would have to take the partial order that is not damaged because there is a possiblitity of it being damaged in the warehouse that it will be coming from. WHy is it that your employes are being negligent with your customers' orders? I am currently on hold waiting for a CSR to pick up my call on which i have now been waiting in que for at least 27 minutes! I am HIGHLY DISSAPPOINTED with this company. I will never order from you guys again. I don't want to hear NO EXCUSES about COVID having anything to do with...

They denied replacing or repairing my recliner when it was the 3rd time in 4 years they had been out to repair the arms that were loose. The first two technicians were great and managed to get the furniture to hold for a bit. The last technician, Gary, was barely in my house for 10 minutes, and completed no repairs. He took blurry pictures and sent them to a "manager" Rick who denied the ability to fix the damage, stating that we neglected our furniture. I paid for a platinum protection plan and clearly, it was...

Never again. Bought a matching power reclining sofa and chair. The chair broke twice within 3 months. They finally allowed me to exchange it for another item. Now the sofa is doing the same thing. They approved a replacement (same item) but since it's in the purchased extended warranty I have to pay $79...