Bill Luke Chrysler Jeep Dodge RAM — Local services in Phoenix

Bill Luke CJDR and thiscar. These two businesses are related (edit). I purchased a car from thiscar. The vehicle was physically located in Phoenix at Bill Luke CJDR. Bill Luke CJDR also had this same vehicle listed for sale locally in Phoenix. I did my due diligence, so I thought, and bought the car. Now, I am having electrical issues with it. I have dealt with Isaac from thiscar for help with the issues that Nissan has agreed to repair under warranty. The car is currently in a Nissan Dealer for the warranty work. I also had issues with the way the car was delivered to me from Bill Luke CJDR. First, it took 3 weeks from the time I paid for the car until I actually received it. During that time, the vehicle could have been serviced for the electrical issues while it was supposedly being "incredibly and thoroughly inspected" by a third party at Bill Luke CJDR'S lot. The electrical issue was plain to see if they had bothered to do even a cursory inspection. When I received the car, there was damage to the interior rear door and to the front bumper on the left side. The charge cord for the vehicle that had been pictured in the listings on Bill Luke CJDR, thiscar and also on ebay for thiscar; all showed the cord in new condition still wrapped in shipping bubble wrap. The cord I received was beat up, dirty and had another Bill Luke CJDR stock number and VIN on the bag and another VIN inside the bag that contained the cord. Neither one of the VIN numbers match the VIN of my car. Bill Luke CJDR swapped the new cord that was shown on the listings and replaced it with a beat up and dirty one. Isaac claimed the picture was a stock photo of the cord that I saw and this is an outright lie. When I called Bill Luke CJDR, Jerry proclaimed "You bought a used car, you got a used cord. If you have an issue, take it up with thiscar." Both of these statements from these two individuals show that these businesses conduct their sales in a less than ethical way and misrepresent the vehicle and the equipment you receive when you buy the vehicle. The car I purchased was a lease return from California with less than 10,000 miles on it and the cord that should have been in the car was new and still wrapped in Nissan packaging as evidenced in their pictures in their listings. Ask me how I know: I have owned other Nissan Leaf cars and that is how the cord is shipped from Nissan. Bill Luke and thiscar are one and the same, according to Isaac. He told Nissan Consumer Affairs over a call with me conferenced in that he represents a conglomerate of dealerships and Bill Luke is one of them. These actions of replacing equipment are deliberate, as are their actions of not inspecting a vehicle for problems that should have been caught and repaired before delivery to the customer paying for the car. Jerry from Bill Luke was rude and unprofessional when he made the statement about buying a used car and getting what we paid for. I paid a lot of money for this "used" car and I expect to receive what I saw in the pictures that advertised what I would receive. This did not happen. Jerry should understand that just because I didn't spend $40,000.00 or $50,000.00 for a new vehicle, I still paid my hard earned money for this vehicle. I should not be treated any less professionally for choosing to buy the best vehicle I can afford. Jerry's attitude on the phone proved to me: apparently, he equates the amount spent on a car to the level of professionalism and service after the sale a customer will receive. Vehicle I purchased: Bill Luke stock number CM63875 My Edit: Your response is noted but the car I purchased was located for sale at your lot and the charger cord was swapped at your lot. Jerry from bill luke rudely told us that we "got what we paid for." The cord I received has the stock number of another vehicle that was for sale on your lot. That car was also listed for sale on both sites: bill luke and thiscar. There are numerous other examples of this double listing practice for the same cars at your lot. My review is 100...

SOLD ME A BROKEN 2016 JEEP GRAND CHEROKEE LAREDO. Let me first clarify that our salesman, Freddie Washington was GREAT. We were his first customers and he spent three days with us to make sure we were satisfied - before the purchase and after the purchase. He's from Chicago just like us. So from the beginning it was family helping out family. As for the dealership itself, VERY unhappy with my experience at Bill Luke. I had multiple people recommend the place. My father purchased a buyback from the dealership last year and said the experience was perfect. For those of you who don't know, a buyback is a vehicle the manufacturer buys back from the owner to correct any mistakes and re-sell it "completely renewed and fixed". My father's buyback has been flawless. I go in on Saturday June 9th and purchased a 2016 Jeep Grand Cherokee Laredo that's a buyback. Keep in mind, they disclose the car's repair history when you purchase it. I drove 30 miles home to see the "service throttle control" service light. I did some research and discover other people who had this service light and explained that they had difficulty accelerating or got stuck in acceleration. I drove the vehicle around and experienced hesitation when accelerating. I would be between 2 and 3 rpm, yet get stuck between 25-35mph. I got stuck at 25mph on a freeway on-ramp, and was almost rear-ended on my way to the dealership to discuss my concerns. The salesmen attempted to find a jeep to exchange with the purchased one, but they all had interior down-grades, more mileage, were older vehicles, or were another buyback. And they were all significantly more expensive than the current purchase and they refused to meet me in the middle by lowering the price and myself providing a higher down-payment to keep a similar monthly payment. At this point, you can understand my hesitation to trust another buyback vehicle. After test driving multiple options, I felt like I was being forced to settle on a car that I did not want. So I asked to simply return the vehicle, Rick Lepowsky explained that the state of Arizona does not require dealerships to provide a certain amount of days to return a purchased vehicle. I asked him to consider my unique situation and the fact that they sold me the car GUARANTEEING that it was fixed when it clearly wasn't. He still refused. Now I am forced to keep this jeep that doesn't provide the safety reassurance that I need. And I am now questioning the dealership's method of testing and approving buyback vehicles. It only took me 30 miles for the throttle control service light, check engine light, and difficulty accelerating within a 12 hour period to realize the car was clearly not safe to drive. Yet they are forcing me to keep it. I have contacted an attorney and reached out to management but they have not returned my calls. I thought this dealership was known for great prices and quality service, yet they are clearly not showing any of this with my situation. BEWARE OF BUYBACKS FROM BILL LUKE. When reviewing the photos, keep in mind that I purchased the car at...

I'm not exaggerating when I tell you that this was the best car-buying experience I've ever had!

My online purchase began when I contacted Gustavo. He quickly answered every one of my questions; while patiently guiding me through each step of the process of setting up the sale. He was a true, and friendly professional when I met him; and he had all the paperwork ready for me when I came to the the dealership.

Gustavo was finishing up some necessary work when I arrived at the dealership. So, I was introduced to Chris for my test drive. Chris was just as professional, knowledgeable, and friendly as Gustavo. I could also write about how Chris was another marvelous representative for Bill Luke; but the "cherry on top" was that Chris is a Steelers fan just like me! Chris' jaw didn't even drop when I told of how I was a kid watching the Steelers during the TERRY BRADSHAW years (Not ONE crack about how old I must be to have seen that!).

When the test drive finished. Gustavo had all the paperwork lined up. He didn't push any options on me, and had no problem answering the few questions I had during the process. The most important question I had pertained to the deposit I left to hold the car. Gustavo's word was kept as the deposit was returned to my credit almost instantly.

As I waited for all the paperwork to be wrapped up; I couldn't stop noticing how everyone in the showroom was polite, and friendly. There was a gentlemen in the office next to Gustavo who I asked the simple question about where the restroom was. As he was getting up to talk to me; I told him that he didn't have to get up. He still got up, and guided me to the rest room. I know that's not the HUGEST sign of professionalism; but it was just that little "extra" that I noticed.

I'm so mad that I didn't write down the name of the gentleman who guided me through all the signatures necessary to complete the purchase. He had everything lined up perfectly; and I could tell that he sincerely believed in the high expectations for customer service that the Bill Luke dealership espoused. There was a sign in the finance office which requested completion of a customer service survey. The survey had ratings from 1-10, and there was a phrase on that sign that said: "9 is a failure". I can honestly write that everyone I met at Bill Luke exemplified that ethic.

Eduardo wrapped my time up by bringing the freshly detailed 2018 Jeep Renegade to me. He offered to show me some important details about the car; but I let him know that my last car was a Renegade (the engine of my first one got flooded in heavy rainstorm);and I pretty much knew where everything was. He gave me directions to the I-10; and I was on my way.

The management deserves credit for hiring such top-notch representatives for Bill Luke. The dealership earned my trust by following through on the promise of no hidden fees; and they were so quick on returning the deposit.

I honestly can't imagine a dealership doing a better job of selling car then Bill Luke. I bet you'll feel...