GameStop — Local services in Phoenix

This has been the song worst GameStop experience of my life all started by Bryan tech # 282148. I went to exchange my warranty items as I always purchase the warranty. I have been to other GameStop’s in the past who will allow you store credit if they don’t have the items. This day Bryan must have already been having a bad day. As a manager of multiple companies I know when an employee is burnt out. This dude does not like or care about his job when he told my he didn’t have my items on 01/14/21 I asked if I could use the credit towards a different remote. He sarcastically asked me if I knew what a warranty was? I advised him to not take that tone with me as I have done this with other GameStop’s in the past. He forced me to have items shipped. Then one of my items wasn’t available anymore so he offered me an upgrade that had to be shipped and not one in store. I accepted even though that was very hypocritical of the situation. That was 01/14/21. It is now 03/24/21. I received one remote and was told the other items where lost in the storm. I was told to reach out to support where I spoke with Pedro. Pedro said he seen the items where not in stock but we would escalate and I would have to wait 3 days for a call back. That was 3/16 no call. Here I am 3/24 speaking with first a Luis who was 0 help and told me my order didn’t exist. Who connected me to a supervisor Maria who told me a gift card was issued that day and used more than likely by Bryan. So now I am out $120 with the hopes that someone will reach out in 3 days. Do not by warranty from this store in fact DO NOT SHOP HERE. The Tempe market place store is the best store. I will make the extra drive to go there as for Bryan I hope you find a different job, and thanks for making a company I always loved ugly to me. You are a horrible representation to all of frontline and I hope life humbles...

Went in to my local GameStop looking to add some collectibles to my collection specifically the new tsunade hokage funko pop, i walked in seen they did indeed receive some and i couldn’t reach so i asked the lady if i can see about 2-3 and compare the boxes because i don’t wanna pay for a beat up box, she replied with i guess with some attitude and then said I’ll give you two as if she thought i was going steal them or walk out with them, so i looked and didn’t even feel comfortable because not too long after security walked in coincidentally, and you know i didn’t feel comfortable as a young black male, felt profiled and so i just took the most decent one even thought i didn’t get to check the rest because i was irritated at that point. Checked out and then she asked for my phone number and for me to confirm the name as if she didn’t believe it was my account, no other cashier or associate at this location asks that, but i ended up leaving and not too long after i walked out security walked out, Thank you for making my shopping...

WORST EXPERIENCE EVER!!!! I WISH I CAN GIVE THIS STUPID IDIOTS NO STARS!!! HERE IS THE REASON WHY!! I CALLED IN TO PRE ORDER GHOST FOR PS4.. LITTLE DID I KNOW THERE WAS THIS MORON!! NAME CHRISTOPHER I TALK TO ON THE PHONE THAT NIGHT ON A SUNDAY!!! NOW MOST GAME STOP CLOSE EARLY ON SUNDAYS.. MY GUESS ITS SLOW BUSINESS DAY! SO I WENT AND DROVE BOUT 12 MILES OUT MY WAY I GET THERE PUT DOWN MY $25 DOLLARS IN ADVANCE FOR THE ORDER THEN THATS WHERE IT TURNS INTO A BUMMER!!! THIS SO CALLED EMPLOYEE COULDNT EVEN GIVE ME THE BONUS GHOST CAMO YOU GET AS YOU PRE ODER IN ADVANCE!! SO THIS IDIOT TELLS ME HE CANT GET THE CODE OFF THE RECEIPT !!! THAT ITS NOT PRINTING OUT!! AND TO CALL FIRST THING TOMORROW MORING WOW!! I DEMANDED A REFUND!! HE GAVE IT BACK IN EXCHANGE!!! AND EXCHANGE I SHOULD CALL CORPORATE!!! MAYBE THEY CAN GIVE ME A CODE NOW FOR FREE OF CHARGE OR THERE GONNA END UP LOSING NOT JUST ME AS A CUSTOMER BUT ALOT MY ONLINE GAMING FRIENDS!!! YOU NOOB WORKERS AT GAMESTOP CANT EVEN DO THE MOST SIMPLE THINGS...