Luxe Appeal Studios — Local services in Phoenix

Tanya and I messaged back and forth starting on 04/13/22 to do my hair for my WEDDING which is a WEEK away , I asked her multiple times what the pricing for the hair was and she proceeded to play games about not disclosing the price stating we would talk about it at the time of the service. I get into the salon today 04/15/22 and she barely said hi to me before I asked about the hair. She didn’t have the hair, another girl did who had much better attitude. They didn’t have the length I wanted or the closure at the salon. At this point I’m getting frustrated and told her “This is why I asked ahead of time what the pricing of the hair was and what kind of hair you had available”. She then tried to argue I asked her late the night before. I read the messages out loud to her and asked her if it was her I speaking to of her not telling me the hair prices PRIOR to my appointment. They quoted me over $600 for the hair NOT including the closure. Then tried to be judgmental that I was looking on Amazon for hair LAST MINUTE considering my wedding is NEXT WEEK. I asked multiple times the price and if she had it in stock to avoid this. She told me the cost for the install was $165 OVER MESSENGER then in the salon tried to say $180 then $200. This salon saw an opportunity (my wedding) and thought they could take advantage of me with wack prices on the spot and I would pay it. This was my first and last time doing business with them. All of them should be ashamed of themselves trying to do this to a bride a week before her wedding. Karma is B, and I hope she shows up pretty for these girls.

UPDATE:

There was no delay in response time as your stylist knew exactly what she was doing by not telling me the price of the hair. In the messages I asked about the pricing for BOTH services and was told $165. I was not linked to the website at all. I only received a confirmation email and had no idea it was at a salon, let alone anyone else’s. The owner only responded to my comment to save face because everything I have said has screenshots with dates to match. Save your time, money and blood pressure and...

I booked an appointment a month in advance for a traditional sew in. When I booked the appointment it stated a $50 deposit was due and that the service was $200. The description stated shampoo and condition was included, however my personal preference is that I do that on my own. I arrived on time for my appointment and Zaneta informed me Alexis was not there and hadn’t been there for a while. However they would still squeeze me in and get me out in a responsible time frame. Because Alexis was suppose to reach out to her clients and cancel. Ms. Sans braided me down and was very professional. Zaneta began to do the actual sew in and asked me a few times where I purchased my bundles so I showed her the vendor. Once FINISHED she informed me that she has a $50 fee for clients that choose to not use her bundles. So the total was still $200. Overall I felt like someone at your shop illustrated unprofessionalism and although Zaneta made an effort to correct that, she then turned around to present unprofessionalism by not mentioning the $50 in the beginning when she was asking where I got my bundles from til after she already completed my hair. My second time getting my hair done at this shop both times my hair came out nice. Just wish they would do business...

I’m not the type of person to write reviews or even tell a hairdresser when I don’t like something, I usually just go home or have someone fix it, but I feel like I need to write this review because of how bad this service was. I’m not going to name drop, and I’m sure other services are fine, but DO NOT GET COLOR HERE! I asked for PARTIAL highlights and ended up with my entire head of hair being not even blonde but orange! I had finally gotten to my natural color that I love after dying and letting my natura hair grow, and just wanted a few blonde streaks for depth, unfortunately that color is gone now and my hair is incredibly damaged from the bleach. I had to pay for the full color service from the stylists mistake, which was even more than the original service, and I left the salon looking worse than when I had entered. Today after washing my hair again, the dark brown that we went back to is pretty light and I can see the orange through it. God awful. I feel like I got ripped off so bad. Paid over $100 to have my hair damaged and very...