Six Points Hardware — Local services in Phoenix

Six points cabinets/hardware. Promises made and promises kept. Well, not so much the kept part! Promises made: Six Points is to work with you to design your dream kitchen. Order and receive the cabinetry then confirm that the order is undamaged and correct before delivery to the customer. Supply you with a detailed drawing. Sent your info out to several installers that will be contacting you eager to provide their services and all you have to do is just pick the bid/one you like best. Promises kept Left blank intentionally! What actually happen: We asked for a spice rack and on the other side of the kitchen a Lazy Susan. David Kalmick of Six Points decided since we wanted the Lazy Susan, we no longer needed the spice rack, so he didn't order it. We asked for a cabinet to face backwards designed to utilized what would be dead space located under a 10" countertop overhang, a cabinet with what would be a useless drawer was delivered. As far as the eager installers none of which contacted us, so I got a hold of David he gave me the names of only two installers one was booked for the next two months and the other one, I'm still waiting for his bid. We had to find our own. Regarding the wrong cabinet, it wasn't discovered until after my old kitchen was tore out, so we had to put the countertop installation on hold and wait until David re-ordered the correct one. Living without a working kitchen for over a month is really inconvenient! The drawing he supplied was so poorly written/incomplete the installer I hire could not make sense of it, so mistakes were made. What David did order that we did not want or need were three planks of 3" crown molding that would never fit our project two complete refrigerator enclosures, we only have one refrigerator and also way to much kick paneling. He said don't worry you didn't pay for the extra items but he didn't supply us with and is ignoring my repeated request for an itemized part list. Originally I asked David to keep it in the same footprint of the old cabinets not wanting to cut floor tile in order to keep down expense, he agreed. We didn't find out until the cabinets were installed that was impossible unless you are okay with draws hitting things. David would say "your installer should know that" he's was just trying to follow your drawing. The cabinetries he sold us are okay if you like a lot of particle board and plywood for premium prices with a horrible fit and finish. Update: I asked David to pick up the extra/wrong material and leave a check for their value and maybe something for our inconvenience and added expense due to his mistakes. David said he would pick up the extra parts but no check and he still has not provided a itemized part list. Business will make mistakes but owning up to them is what separates good ones from the bad. David claims that the cabinet manufacturer were the ones that made the mistakes! I didn't order from the manufacturer I ordered from Six Points and Six Points was the ones that were to confirm that were correct and they are the ones that did delivered the...

Look, no one can top that one review by Christopher Owens who singlehandedly described the exact vibe I want in a hardware store. And he was right.

Here's the thing. When I, a woman with a questionable fashion sense (some have said akin to "New York spinster aunt") walk into a hardware store in flipflops, I usually hear a faint exhale from the entire staff, as every man tall enough to reach what I need shifts uncomfortably behind the battery display.

Asking for where anything is feels like I'm yanking out arm hairs with needle nose pliers. I used to be the country girl who helped my dad build a loft in our barn in Ohio December. But they don't know that, they see "fashionista who has only ever used the prepackaged ikea allen wrench".

Not this place. A team of 5 men and women stood ready at the entrance, like servers at a fancy restaurant ready to refill your water. I was baffled, and almost avoided them completely out of sheer astonishment. "What if it's a setup?" her PTHSD said (Post Traumatic Hardware Store Disorder)

Luckily, a man called upon me to assist in my needs. Keys. I need keys. I was going to follow him, but he simply said, "just give them to me and I'll take care of it." Wait, what? There's a counter I am required to stand at awkwardly, right? Something didn't add up. Fumbling with my keys, I admitted this was the biggest Ace Hardware I've ever been in. "Well, feel free to walk around and check it out while I make your keys, and then I'll bring them up to you when they're done!"

The nerve of some people... Raising the bar that Home Depot could never touch.

Everything was organized brilliantly. And the prices on some of my art supplies were significantly cheaper than typical art stores.

When he handed me the keys, and I finally went to check out, I mentioned wanting to grab an energy drink first. The lady at the counter tickled my Midwest spirit by telling me all her favorite flavors out of their cooler and praised my selection of go-go juice.

You won't find me at any other hardware store in the valley from now on. This cheerful and accepting place with amazing customer service is worth the trip. I will be back for sanding disks and brushes for my next...

Started a conversation with an employee Priscilla, to get some cabinets. All was going well. We go into detail regarding the parts and dimensions. The vendor, the sizes, and accessories were decided on. I got a quote for the three cabinets 490.00. I asked a few questions and she was going to look into it for me. I email two more times. Nothing. No bounce-back just, no reply. I decide to call. I get Andrea, I had to re-explain the entire project, I send the email conversation to her. She looks it over and confirms that the project can be done. Apparently Priscilla left the company, no one closed her account. Andrea says she will send me the invoice for the quote by the end of the day or the next. After not hearing from her. I call again. I ask where the invoice is for me to order the cabinets. No apology for not communicating or not sending me the invoice. Andrea say's she's unable to honor the quote that was given. She had no idea where the last person got the numbers. The first quote was 490.00 the quote that Andrea gave was 1550.00. The email communication was quite clear and both parties were in agreement. I express if that was the case I would not like to move forward with the project, and that I was very disappointed of the lack of communication and delaying my project. I feel they did a bait and switch. Now I"m in a crunch to get a...