Riverwoods Home Furnishings — Local services in Pigeon Forge

I’ve come to this establishment for a year now. Every single time I go it’s like family. No oressure . Nothing but smiles from every single person and I mean everytime. I had the pleasure of finally meeting the owners which are locals. Husband and wife team like my business. I bought an awesome dog bed for my pug’s. Then my dingo took it over . Gonna get another one. I love this place. It’s spacious roomy absolutely awesome. Check out there barrel tables . I want one so bad. Then I saw a barrel coffee table that sits sideways and has the storage under it. Gotta get one of those too. There’s furniture there I’ve never seen anywhere else. Probably because it all custom. They have the machine that lasers the wood. Just awesome place. Quality furniture unlike some I’ve seen. Take the trip here you won’t be sorry. And they deserve 10 stars because the customer service is the same every...

My husband hired this place to install cabinets. Although the industry standard is to pay for cabinets in full once they’re finished this man asked for 50% up front. It was odd but we had no reason not to. Payed him $8,600. He gave us a 60day delivery date (about). After 4-5 months (and a dozen outlandish excuses) he wasn’t able to even prove that he ever ordered my cabinets to begin with. My husband and I asked for a deposit refund. That was in April. At the end of June I drove to his business and asked for a check in person. He wrote the check on an account that’s frozen. He wrote a bad check. He’s still got eight thousand six hundred...

If I could rate this less than one star, I would! The customer service is none!! During the nine month wait for two dining room chairs, I received not one phone call on a status update. After I made the third inquiry, I was told that they were just giving up on the order. I was given details on where else I could order them. Not one apology. Not one!!!!!!! Ever!!!! Shame on them and shame on me for putting my trust in...