Public Storage — Local services in Pittsburg

Worst customer service ever experienced. I have been a great customer for 5 years now in this public storage location in Pittsburg paying my largest unit (10 x 30) promptly each month without fail. Early this month in Aug, a service rep called to inform us that our unit has been forced open and vandalized and she said this happened in May. First of all, why call just now? My daughter was furious and called the office only to be yelled at by Raven and the phone was hanged up on her when my daughter was asking to explain how this all happened. When I got to the storage on that day the same front office girls (Allyson and Raven) were giving me the worst attitude and rudely told me to to stay outside of the office by while I was trying to call my daughter to get her on the phone. They both were not helpful, in fact when I was about to leave after checking on my unit, Raven threatened me by saying that I will be evicted when I asked who their manager was. I think this kind of an attitude and bad customer service had to be reported. Another incident happened, a few weeks after the first incident, I got a call again from Allyson saying that my unit was (again) compromised and NOT locked and that I need to get to the storage ASAP. I said that I live about 1.5 hrs away and to call me on a Friday afternoon seem unreasonable. Besides I said I was just there three weeks ago, she did not explain more but said the only way to check is to get to the storage ASAP. I still managed to drive and have to clock out of work early. By the time I got there the office was already closed. I went to check on my unit only to find out that my unit was properly locked and NOT compromised. Really???? Why the phone call? Isn't this another very bad customer service? Not checking the facts first before they call the customer. This was a real hassle and very inconvenient and inconsiderate especially since I have to take my husband with me as he can not be alone in the house due to his medical condition and to get get there only to find out the inaccurate information that Allyson had provided. Mind you my drive to and back to the storage is about 3 hrs.

Really worst and bad customer service and disrespectful workers - both Allyson and worst is Raven - had a huge frown on her face and anger in her entire demeanor. Not...

Where to start? This has got to be some of the best customer service I have ever experienced at a public storage ever - and that's coming from a rather complicated customer.

I visited this location several months ago after scheduling a move out. Long story short, I ended up rescinding the move out however, my lock was already taken off by the time I arrived.I was confused and eventually it was explained to me that a higher manager would have to come out and cut my new key.

Thankfully, this was no issue for me as I was reassured several times that my items were safe. Fast forward to 2 weeks ago, I'm preparing to move and needed to start planning for my move out. My move out was scheduled for today 7/31/24 and I received a courtesy call reminder yesterday and today. I was able to clear out my unit with no issue whatsoever. the unit was EXACTLY as I'd left it and there were no bugs, tampering, or any other issue.

I would specifically like to dedicate this review to Sea who helped me out BOTH TIMES- and when I say she went about and beyond I REALLY MEAN IT!! The first time, the gate to the facility was having issues all morning and there were other matters that needed to be dealt with and she kindly took out the time to assist me (this includes walking back and forth to my unit on the back of the D building), helping me buy a new key, and explaining what next steps were to re-access my unit. Today, she helped me pick up said keys to the lock I'd ordered before and also explained the move-out process to me.

There was another lady who helped me actually check out at the counter and figure out some other things I had to do at the facility while moving out.

I HIGHLY recommend this facility because they are professional, friendly, and very knowledgeable about their processes.

Should I move back in town and need a storage space, this is 100% where I'll be coming for my storage...

I always had a good experience with the employees here. They were always very courteous, friendly, did a good job and knew their facility. The lockers are nice, but this area is windy - dust was always a problem, even with an interior locker (I had both inside and outside access ground level spaces). What went in clean came out VERY dusty.

My biggest - perhaps only - gripe with Public Storage is they raise the rent by TEN PERCENT EVERY YEAR -- but I don't get 10% more space or 10% better service and I certainly didn't get a 10% raise in my income. I have had this problem with P/S in the past - every year:10% increase. This year I moved my stuff out before they could hit me with this little suprise. Expenses don't go up any more than anybody else's business. I owned a business. I'll bet the employees didn't get a 10% raise - if any. Stockholders be damned!

I doubt if I'll go back to P/S. There are less expensive places without the greedy national overseer pulling the strings and taking a cut from otherwise nice people's franchises. Ah, but it's a franchise... the nature of the beast. "Mom & Pop" operations is what I'll look for. I don't need the flashy exterior paint or a fancy office full of things to "upsell" to customers - just secure...