Artist & Craftsman Supply Pittsburgh — Local services in Pittsburgh

BUYER BEWARE! Here's the problem...Artist & Craftsman (A&C) in Squirrel Hill has the best selection of art products in the city of Pittsburgh, but their customer service is abysmal. After calling ahead to ask about stock on a particular item and being told that the item was in stock and available, I walked to A&C to acquire it. When I arrived, I learned that they did NOT actually carry the item I was looking for and was talked into buying a similar item in its place. I got home with the substitute, and as soon as I had it out of the package I could tell it was inferior. A quick writing/drawing test confirmed its shoddiness. I went back to the store 2 days later with my receipt in hand to make a return in accordance with the return policy printed at the bottom of the receipt which reads, "Return 30 days w/ receipt." Instead of accepting the return, the clerk told me they could only accept returns on unused, unopened items. When I asked for a manager, the manager repeated the same (like a lemming!), and then added that he'd try to get the return policy on the receipt changed sometime in the future. I used to spend a fair amount of money in A&C for their selection alone. I may pop in to A&C to browse in the future but will be acquiring strictly online or from one of Pittsburgh's many other reputable art supply stores. (Use Google,...

A couple minutes from the Squirrel Hill Tunnel, Artist & Craftsman Supply is a fantastic stop for anyone looking for a wide range of craft and art supplies. They’ve got everything from painting and sculpting materials to more niche crafting items, and the quality of their stock is top-notch. One of the best parts is how helpful and friendly the staff is. If you need advice or help finding something, they’re right there, ready to assist, and it really adds to the experience. The exterior and interior are beautifully decorated, making the space feel creative and inviting, which definitely pulls you in.

One important detail, though—while they’ve done a good job making the place ADA accessible, there’s an issue with the floors. Some parts are flat, while others have ramps, and you really need to pay attention because the transitions aren’t always obvious. They’re marked, but you could easily miss it if you’re not careful. It's a bit of a drawback because it can make navigating the store trickier, especially if you have mobility concerns.

The payment process was easy and painless. They take credit cards too. My items were wrapped neatly and carefully in sustainable packaging. I'm a hobbyist myself so I'm pretty sure I'll be back!

All in all, it’s still a great spot, full of everything an artist or crafter could need. Definitely...

On June 2nd I visited Artist and Craftsmen Supply with my friend who was told he could not enter the store without a cloth mask despite his legal proof of medical exemption. Pennsylvania state mask mandates clearly state that people with respiratory complications are exempt from face covering restrictions and he offered to show paperwork from his doctor’s office confirming these complications. He was in no way violating any mandate. While a store may indeed decide who can enter, it is also a clear act of medical discrimination that itself disregards the parameters of the governor’s mandate. He offered to wear a plastic face shield and was told that this would not suffice to gain entry. We left the store and found a different art store where the workers were understanding of his exemption despite their initial and earnest request for him to wear a mask. We will never be returning to Artist and Craftsmen Supply after their mishandling of this...