Gamefly-Pittsburgh — Local services in Pittsburgh

Worst Customer service ever.I just hang up the phone with a person called "Jay" . Gamefly is ripping me off. This company will not last long with this customer service for sure . Purchasing a game is really pain.You have to purchase the game with all your credit card info do the check out, and they will send you an email to call them back for confirmation for the game you already purchased it. Did you ever hear this from any shopping platform? Imagine yourself shopping from amazon , ebay or walmart or Target and after they are asking you to call them back stay on the phone and confirm your purchase. Would you like to do that after you buy the game . Also i upgraded my Account 2 , 2 games and they even prorated my account because i upgraded my account on January 21 st and i called them on 25 th i asked them how come i am not receiving the second game even though you guys prorated it and didnt provide any service????He is telling me because your account was on Hold and it just released!!!It was on Hold for your nonsense policy!!!!So i asked them if they will refund also for the days that they didnt even start to provide the service he says no..I ask him ,so would you rather make your customers upset and let them go rather than pro-rating the 5 days that you didnt ship the game??I have been told about gamefly customer service really sucks and even friend warning me about them but i just gave a shot but they were right.I even referred this ripoff people to others as well , i have to warn them too. No Wonder why Amazon growing and companies like these really loosing just because they dony know how to handle customer service.Beware try not to deal with their customer service because other than helping you they will make things lot harder for you.I hope Amazon gets in this game with prime too as well.I just cancelled...

I been a gamefly subscriber off an on over the years an each time I have issues with games taking 2 weeks or longer to receive an sometimes they don't show at all an I call an report them lost 1 I get a rude representative an 2 because the issue persist they terminate/address ban my account I don't think this warehouse ships them when they say an it's frustrating for both me an the USPS when they do not put Tracking numbers on the rentals to figure out an find out what's going on with the games getting lost in the mail all they tell me is they would have to charge more for them to start doing Tracking numbers an most of there customers don't want that I'm saying as a customer I want Tracking info I don't care if it's like an extra $5 to $10 bucks aleast then this issue of lost games in the mail will be a...

I get way too many unreadable game disks from this location. They don't take care of the disks, they don't take out bad ones from circulation, they don't clean them, they don't maintain disks... something tells me they don't even look at the disks to verify they are good or bad. If they do they are absolutely terrible at it. For as much money as I spend on this company you would think they would have better service in that regard.

If you look at the picture I provided you will see white dots around the outer edge of the disk. Those are actually chips in the disk. The game would not play for long before it was unreadable. That was delivered to me. I paid for that game to be sent to me in such poor condition.

They need better delivery systems and to drop the USPS as they are terrible at...