Furniture Physicians Co — Local services in Plain Township

After three frustrating weeks attempting to strip a vanity table and chair myself, I called Furniture Physicians to finish the job. Fair warning: in all my dealings with them, there was a LOT of phone tag. I had to leave several messages, and it takes a minimum of 24 hours to get a return call. Once I finally heard back from them, Annette and Lora were always nice on the phone, and I honestly feel bad for them, but Darrel was rude, condescending and gruff when I dealt with him in person.

When I got my vanity and chair back, the vanity had split along the top, and a small piece had fallen off the back. I spoke with Annette, and she was very nice, and said I could return the pieces to be repaired. I took them back, and Darrel, perhaps not knowing or forgetting THAT I HAD SPENT THREE WEEKENDS TRYING TO STRIP THE PIECES MYSELF AND THEREFORE WAS VERY INTIMATELY ACQUAINTED WITH EVERY INCH, denied causing the damage, saying the piece was like that when he got it, while rudely conceding he would fix it anyway, which Annette had already told me he would do. No apology, no politeness at all. I left cursing him under my breath, and I was relieved to be done with the whole thing by the time it was over.

If you have no problem with phone tag and bad customer service, they do okay work, but if I ever have to strip some furniture in the future, I doubt I'll...

I cannot recommend Darrel enough. I had a 75+ year old furniture set from my grandfather whose finish had ambered and was degrading from time and wear. From start to finish, Darrel was so helpful, responsive, accommodating and willing to go the extra mile to help me make decisions on what to do with the pieces. He clearly did research and taught me about the history of my set- an unexpected but delightful bonus. The end result is stunning (pictures from before and after) and I truly see their work as an investment in the future of my furniture. Bonus: they do pick up and delivery for a fee if you are like me and don’t have the equipment or manpower to transport the furniture yourself. Will recommend them to friends needing this service and will continue to use Darrel for future refinishing needs! Thank you so...

We have used the Furniture Physicians for over 20 years. They have restored and repaired nearly every piece of our family treasures – furniture, collectibles, wood work in our homes, even my mother’s prized Steinway grand piano. Their work is absolutely amazing – they make everything look as if it was just delivered from the showroom. Not just scrapes and scratches, but major damage from weather, misuse, age, cats, etc. – they can make any wood or wood furniture look brand new. They are a pleasure to work with, too – honest, very fair pricing and just really nice people who care about their clients and their possessions. And work is always completed in a timely manner. I can’t recommend them highly enough – one of the few companies that deliver what they...