Verizon — Local services in Columbus

DO NOT COME HERE!!!!! GO SOMEWHERE ELSE!! LITERALLY ANYWHERE ELSE!!!! This store is NOT affiliated with corporate Verizon so if you have an issue you will be dealing with the people who caused it, and absolutely no other way to figure it out. If you value your time, GO SOMEWHERE ELSE!! You will spend a minimum of 3 hours here.

Unfortunately, there is no way to keep this story short, as it took me 3 days to do the simple task of upgrading my phone and switching to a new plan. The store manager made my life and experience so terrible that I’ve decided the next time I upgrade, I’m switching carriers. For starters, the store store manager told me she was going to give me a temporary number for 2 days and after 48 hours my previous number will be back. Now why would she do that when all she needs to do was transfer my old number over? Because she didn’t want to stay later at the store. Or any later than she already made us. This temporary number was actually someone’s WORKING number. I got calls and texts for two days. One was even about picking up a prescription (seems like a privacy incident to me, but I digress). I got phone calls and texts for this temporary number but NONE of them were from people I knew. I literally just had a new phone and new, useless number.

For two days I had two phones and two numbers for no reason. After 24 hours, I went back to the store and was told there was nothing I could do for another day. I went to another Verizon where I was told they can’t help me because I didn’t go to a corporate Verizon. I went to Apple to trade my phone in but couldn’t because I wasn’t an account manager (which I couldn’t become until after 48 hours). I called Verizon customer service on the first day, they couldn’t help me. Go back to Verizon after 48 hours, THEY STILL CANT HELP ME. She tells me I am just going to have to accept the new number. I call Verizon. They can’t help me. I call Verizon the 72 hours later and am on the phone with them for 3 hours until the issue is finally resolved and I have my old number back.

NEXT, I deal with a brand new iPhone 15 that DOESN’T work! I go BACK to the store to show them my BRAND NEW IPHONE 15 doesn’t work. And they tell me there’s nothing they can do and once it starts working to come back. How does that even make sense? Luckily, my phone did start working after about another 24 hours; however, I’m still having issues with it. So that’s great. The easiest choice would have been to give me a new phone that worked when I asked.

If you’ve made it this far, I hope this review has persuaded you to drive to literally ANY OTHER Verizon store. Because this place is...

STAY AWAY!

I wish I could give 0 stars. The general manager of this store has screwed by account up to the point I’ve spent over 10 hours trying to fix her mess she refused to help with.

I had an IPhone 16 pre ordered but the order never shipped. I went to this store to see how I could fix this as it was a gift and the order showed on hold. Lyra gave Aleks direction to open a NEW LINE and place a new order to the store and they would just move it over to the correct line when it arrived.

the new phone arrived, but they didn’t transfer it to the new line. I was unable to do it myself because the line we needed the phone on was still on hold. I went back to this store and Lyra said she couldn’t do anything, but to wait until the end of the billing period and sent me away. 0 help.

I went to a corporate Verizon store who told me this should have absolutely never happened. I was told waiting until the end of the billing would be too late. They had to cancel the on hold order, have me buy a new phone, and then I had to take the 16 PM this store sold me back to return.

It’s now 14 days later and I’m still trying to sort this out. I pre ordered the phone on September 21, and first went to this store on October 18, it is now November 16 and this nightmare has not ended.

I now have two installment plans for an iPhone 16 on my account, a line I never wanted, only one of the phones, and a ton of charges I am owed refunds for. I intended to do an early upgrade with a promo, which I’ve now lost the promo for and may not be able to early upgrade the phone we still owed on. Lyra also apparently added tons of extras like perks and device protection without asking that the corporate store advised me of.

As others have mentioned, what this store is doing to people is borderline criminal, and I’m sure against the ethics version Verizon has laid out for authorized sellers. I’ll be taking this to the highest level of Verizon and Russel Cellular I am able.

This store needs additional oversight, they cannot be trusted. I’ve been a Verizon customer for 18 years and have never experienced...

If I could rate this place less than one star I would. Our experience with them was absolutely horrible. I typically don’t post or share reviews but I feel like I need to share my experience so that other customers don’t have to go through what I did. A few days after preordering our new phones, my wife got a call that her phone was ready to be picked up and activated. She went into the store and was there for nearly three hours while they tried to set up her new phone. I then got a call asking me to immediately go to the store because they weren’t able to upgrade her phone until my came in, which wasn’t scheduled to arrive for another few days. The reason they asked me to come in was so that I could get a different phone so that hers could be upgraded. This meant having to not only leave in the middle of a work day, but wake up my daughter who was napping so that I could get there “immediately.” When I arrived, we were told that they actually couldn’t give us either of the phones. We voiced our discontent with the employees there due to their total ineptitude. My wife was not given any transparency into what was going on during the three hours that they were trying to activate her new phone nor could they explain what we needed to do to be able to walk out of the store with our new phones. Upon expressing this, one of the employees walked stormed into the back and slamming the door, causing the walls to shake and scaring my daughter and my wife. Giving up, we walked out of the store without any idea when or if we’ll get our new phones not any idea what happened to all the money that we paid while there. If both phones for both people need to arrive at the same time so that they can be activated, this is something that should be communicated from the beginning. If a store tells a customer that a product is available for them to pick up, that transaction should take...