The UPS Store — Local services in Plainsboro Township

Walking into the UPS Store in Schalks Crossing in Plainsboro feels like entering a realm of unparalleled service and professionalism, and it's all thanks to the dynamic duo of Bobby and Anitha. From the moment you step through the door, their warm smiles and genuine enthusiasm set the tone for a truly exceptional experience.

Bobby and Anitha redefine what it means to deliver top-notch customer service. Their expertise shines through as they effortlessly handle all my international shipments with meticulous attention to detail. Whether it's navigating complex shipping regulations or providing valuable insights, they always go above and beyond to ensure my packages arrive safely and on time, making my work-related endeavors a breeze.

What truly sets Bobby and Anitha apart is their unwavering commitment to customer satisfaction. They anticipate my needs before I even have to ask, offering additional information and assistance whenever required. Plus, having a notary in-house adds another layer of convenience to their already impressive array of services.

In a world where exceptional service can sometimes feel like a rarity, Bobby and Anitha stand out as shining examples of professionalism, dedication, and genuine care. Their passion for what they do is evident in every interaction, making the UPS Store in Schalks Crossing a true gem...

Extremely overpriced! Their service is really poor! I should have seen other reviews before going there!

I wanted to ship a package to Bangladesh. I wanted to use DHL option and it cost roughly 60$ to send this type of package to Bangladesh. When I went to their store, they said that it would cost 80$ to send it to Bangladesh. I got surprised and they almost started bargaining about it!!

I googled through my smart phone and showed them that the cost should be around $60 for DHL option. They said that they could not ship it for less than $70. I was in a hurry and decided to send it for $70.

They kept the package, received my money, gave me a purchase slip but did not give me a shipping label. They said that they had some other customers and they would process the package, i.e., generate the mailing label, ten minutes after I leave the store.

10-15 minutes after leaving the store, I received an email from UPS (not DHL)! It said that they had sent my package through UPS (not DHL) to Bangladesh!

Apparently, UPS costs more than DHL if someone wants to send a package to Bangladesh. That's why they charged me $70 instead of $60 and processed the package after I left the store. By using the more expensive option, they made more money out of the whole process.

DO...

UPDATE: As noted below, we had issues with Amazon returns not getting taken care of through this store. This local store was unable to run down what the issue was after we had gone there twice requesting help. Literally hours after posting this, and a couple of weeks of trying to get this resolved, Amazon contacted us stating they had received the returns - and after Amazon had charged us for not making the returns. I am not able to determine where the breakdown was, whether it was this store, or UPS at large (they often get sideways but I won't get started on that), or Amazon, but either way I want to update the review to reflect that the package was not lost but somehow delayed and we were unable to find out why or how. Still not five stars, as I do feel that the store could have gone the extra step, and we will still be sure to save every receipt.

DO NOT USE THIS LOCATION FOR AMAZON RETURNS. They have lost two of our Amazon returns in the last three months and they were not interested in helping us. Cost us $120. KEEP ALL YOUR RECEIPTS, watch your packages closely. Staff is friendly, nice even, but not...