HIGH END APPLIANCES LLC — Local services in Plainville

I never write reviews, but in this day and age when service is so below average it is imperative to share positive experiences with other potential clients.

I live in NJ and had purchased a high end stove from George. We were just moving into a home and had an unexpected delay with closing. George's delivery men were already in NJ with my item and had to be pushed off due to this delay. George worked with me to reschedule and send his guys back down to help install the unit on another occasion with no issues or cost. Really exceptional.

Further than that great service, we experienced a problem with the dual fuel range which we bought. I know we bought a used item, however George always said it would be guaranteed for a year. Upon sending an email to George early Monday morning George replied within 10 minutes saying he would schedule a service call for me. As soon as business hours started that day I received a call from a Authorized service company that handles this brand in my region to schedule the service visit. George emailed confirming he had called and requested an appointment and that he gave them his billing info. When the technicians came out they did find a problem, and an extremely costly one at that. George covered the entire repair with no issues whatsoever. I felt terrible that there was such a costly repair, but George stood by his word and covered it as advertised. This company is exceptional to work with and no one should ever doubt their guarantee or integrity. In the future I plan to do everything I can to use them again as I know I am in great hands.

This above and beyond positive experience has compelled me to write this review to make consumers aware of how great they are...

My husband and I stumbled onto the website for High End Appliances after we had a terrible experience at a large appliance store. We were in the market for a high end range since we both love to cook, however budget was pretty tight. Although the store was about two hours away, we decided to give it shot. From the moment we walked in we knew we made the right decision.

George is extremely knowledgeable and helped us decide on a range. His amazing prices even allowed us to upgrade to the larger range and better brand. While we were there, I started looking at the other available appliances. George helped us pick out a high end refrigerator as well as a dishwasher and his prices for both were fantastic. We were planning to purchase a regular refrigerator and dishwasher, but George was able to price these appliances within our budget.

Our house is still being constructed, so we asked if George could hold onto all of the appliances (which is a lot to ask for), however George was more than happy to keep them safe for us until our home is complete. Even though we are two hours away, his delivery charges are extremely reasonable.

Truthfully we could not have been happier with our entire experience with George and High End Appliances. George runs his business the way all businesses used to be run, with fabulous customer service, superior knowledge and great products. I have already recommended High End Appliances to all of our friends and family and will continue to do so. We are so thankful we found High End Appliances and for all of...

In stock stuff is great...clean, good shape, good working order. George is excellent to deal with, very customer friendly. Got a Wolf stove, we had issues locating a hood on time that went with the stove....George made it right. Sub-zero refrigerator- he had an excellent selection, all in great shape.

Would not hesitate to buy from him again. He made it all simple, and made sure there were no issues. Great businessman.

UPDATE: Kitchen nearly complete, all appliances installed and working great! One minor parts issue on the Wolf range that George IMMEDIATELY took care of...had Wolf mail me a part ASAP.

Seriously, I was a little apprehensive about buying used, but George firmly stands behind his stuff. If you are looking for quality high end appliances, you owe it to yourself to chat with George. Store is not a high end showroom, but that helps keep the prices down. Much more importantly to me are the people behind the purchase.....and George is a VERY upstanding businessman. Would not hesitate to send someone there or use him again...