Update: Fin reached out to clarify some miscommunication—the clean up policy was changed recently, so when he mentioned it in the showroom, it was an honest mistake due to habit. The minor dents in the support areas should disappear over time; caused by packaging for shipment. It is great to receive such a caring follow-up. Excellent customer service!
Original: Giving 5 stars because I like to support local…but my experience was okay. I found Fin’s on Google and was intrigued by all the reviews boasting about same-day delivery & many reviews mentioned delivery included installation and package removal.
Fin made himself available super quickly to accommodate me. Pricing was a bit high to me considering the same exact sofas are available on Amazon for 1/2 the cost. However, the same day delivery, installation & package cleanup (which Fin initially offered when discussing pricing) made it worth it.
Delivery was just hours later, but here is where it seemed odd to me. I was asked if I “wanted” the installation done when I was under the impression it was done automatically based on previous discussion AND reviews! When everything was put together, I was told I had to remove the boxes myself. Very confusing when previously I was told package cleanup was included, and almost every review mentions it as well.
However, since there is a huge dumpster in my complex, Fin was kind enough to take the gigantic boxes for me.
The sofa has some defects on the back and sides, but overall it is really comfy, high quality, and I’m happy. I would recommend this...
   Read moreIn my search for a reliable source of quality modular sofas, I stumbled upon Fin’s Furniture, and I must say, it was a serendipitous discovery. From the moment I reached out to inquire about their products, Fin’s genuine demeanor and dedication to customer satisfaction were evident. As someone who works in sales, I value authentic interactions and appreciate businesses that prioritize delivering quality service above all else. What sets Fin’s Furniture apart is not just the superior quality of their products, but the exceptional dedication to customer satisfaction. Fin went above and beyond to ensure that I found the perfect couch for my home, guiding me through the selection process with patience and expertise. In an industry often plagued by dubious sellers and subpar products, Fin’s Furniture has honestly been a breath of fresh air. As someone who understands the importance of genuine customer service, I can confidently say that Fin’s Furniture exceeded my expectations. If you're in the market for a style couch/sofa and value both quality products and exceptional service, look no further than Fin’s Furniture. You won't be...
   Read moreI can’t say enough great things about our new couch from Fin Furniture! It’s the most incredibly comfortable couch we’ve ever owned. The fabric is unbelievably soft, and I’m absolutely in love with the color—it fits perfectly in our space. We had been searching for the right couch for over a year, and I stumbled upon Fin Furniture on Facebook Marketplace. From the start, Fin was amazing to work with—he answered all of my questions promptly and was beyond helpful throughout the entire process. He even delivered the couch himself and walked me through the simple setup.
The quality of this couch is outstanding, and you simply can’t find something brand new at this price anywhere else. Trust me—I’ve been looking for a while! It even passed the nap test immediately, which is a huge win. Buying locally was such a great experience, and this couch has checked every single box for us. I had high expectations, and this couch has exceeded them in every way. 10/10 recommend—I’ve already told all my friends because it’s...
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