Blossoms Bridal & Formal — Local services in Pleasanton

Firstly I'd like to say I normally don't leave bad reviews especially since we are in a pandemic and everyone's business is struggling but I feel that my bad experience here warrants it. I had a wedding dress appointment last Saturday at 2:30pm. I brought my mother, mother in law. Sister in law and best friend. We live in sonoma county and drove over an hour to the appointment because of how highly my sister in law recommended this place. I was very upfront with them of my body type and that I wasn't sure what I wanted but was leaning toward something colorful and untraditional. The lady that was helping us started out friendly enough but her energy was super high, like drank 5 red bulls kinda hyper. She did not communicate well with me about how the appointment was going to go. It started off with her giving me dresses that were way to small ( I'm a bigger gal). She didn't explain to me (until way later) that they didn't have my size and that I would be trying on smaller sizes to see if I liked the dress or not. After trying on a couple of size 4/6 dresses I asked her if I could get something closer to my size. I don't understand how I am able to really make any sort of decision on a dress when these were so extremely small on me ( at another place I was trying on size 12 to 20 and these were so ungodly small, not to mention trying to get in and out of them was a challenge). Once I asked if I could get dresses in my size she finally explained why I was given smaller dresses. Its fine if they don't have my size but she could have explained better to me and I honestly don't understand why I just couldn't try on dresses more in my size range. If those weren't available, she should have been honest with me! I was unaware that I was only suppose to be trying on 5 dresses. If she would have explained this at the beginning I would have been more selective plus she pressured me to just try on some dresses that I had no interest in ( I said I didn't want a strapless and she told me to try on a strapless).  Later in the appointment she rudely mentioned I was trying on more than 5 dresses when I wasn't suppose to. If it was a timing issue I wish she would have told me. I would have completely understand. It was a very high pressure sales atmosphere, she was extremely hyper, talked very fast, talked over me, didn't size me correctly half the time, didn't explain things to me well, was very rude toward the end, doesn't know the difference between teal and midnight blue ( I asked to see teal dresses and she gave me a midnight blue dress saying it was teal!) She demanded to know what I thought of dresses right away ( even if she just brought them on a hanger ). I felt that she was over bearing and was hard for me to work with to the point where I started to mentally shut down due to how much she talked over/at me ( I have social anxiety).  By the end of it everyone could tell she was frustrated with me. She asked point blank if I was interesting in seeing more dresses with intention of buying or if we were done. I said I'd like to see more dresses. ( I was in no way opposed to buying a dress that day). She talked over me and said we were done. There were 5 of us and all of us felt the same, that she was extremely rude! My sister in law felt so bad about recommending this place to me. But the worse part was that this was the first time my mother and mother in law met and to have such a bad/uncomfortable experience! Overall I didn't feel comfortable at all during my experience, I felt extremely rushed and pressured. I highly don't recommend...

For every Bride to be choosing the perfect dress and having the best experience is one of the most important things to begin the new chapter in their lives. Unfortunately this is not how my daughter experienced it. We decided to go to Blossoms to look at wedding dresses and this was our first stop. My daughter tried on several dresses and fell in love with this one dress. The size she wanted was not listed in the computer but we were told not to worry they would be able to get it. We put down a deposit of 818.00 due to we were going to get 10% off this was great,this was on Monday. On Thursday my daughter was notified by the shop that they are unable to get the dress she chose in that size ( not very surprising).They suggested she come in on Monday to try on a few more dresses and the consultant would pull them out for her. We thought that was fine. Monday we arrived a little early and when the consultant showed up she began bringing the dresses out. My daughter found another dress she really liked, and believe it or not it was cheaper. and everyone liked it. We received a credit to go towards the alterations and was told she would receive the dress in time since we were running out of time to order due to the wedding is in December . I couldn't believe it on Thursday my cell phone rang and it wa my daughter on the other end crying and asking if this was a sign. Thats when i realized the nightmare has begun. The second dress was discontinued. The only option they could come up with was if my daughter really loved this dress they could alter the floor model dress which i may add was not her size all torn and worn but would give us an additional 10%. or we could go look somewhere else. I informed my daughter to go to the shop where hr brides maids are getting their dresses. She found another dress and we needed the refund from blossoms to be able to order it. Again not a smooth transaction. They needed my credit card to apply the credit the only problem is they were not going to credit me the entire amount due to no records showing the first order. Thats when i lost it. I told them i had the original receipt and they should see the credit on the bottom. I asked the women to put the consultant on the phone because she knew the details. She went and spoke to her and was told this was all they were approved to give back. They would contact Katie the owner. I gave them till 4 to contact me back or i would be driving there after work for my money. 10 minutes later the woman called back and said they have the approval for the entire amount. Then i was told it would take several days to go back into my account. Needless to say we didnt have several days the other dress had to be ordered that day to receive it in time. I did speak to Katie informed her I would write this complaint. I normally dont write complaints i just wipe my hands and walk off., but i want warn other brides to be what might happen. Due to the time frame now my daughter will be receiving her other dress 2 weeks before the wedding and we don't even know if we will have time for alterations due to the Thanksgiving Holiday. I will never refer this company. The owner has been in business for 11 years she should know if the computer shows a certain size then you are unable to get another as well as she should keep her discontinued...

I don't understand how this place has 4 stars today! PLEASE NOTE, there are more people with similar stories. I made an appointment for my daughter, and she found a dress she loved, but we didn't buy it right away. A few days later we called to see if they still had the dress, and the owner of the store said yes, and she said she would put it aside for us right away. I paid for the dress right then and there over the phone, and we went to her store the next day. I told her we were picking up the dress, she said she'd be right back, and she kept coming in and out of the store all stressed out. Finally, after about 20 minutes she said that she forgot to put away the dress and sold it to someone else. At the same time she said "I can order the same dress and it'll be here in a few days, except the dress is 2 sizes bigger. It'll need alterations but those are on me since I sold your dress." We said Ok, and came back about a week or so later. The dress was there, my daughter put the dress on, the seamstress placed pins here and there, and when she was done she gave the owner a paper outlining the alterations needed. The owner wanted to charge us close to the cost of the dress for the alterations! I reminded her that she said she'd cover the alterations, since it was her mistake to sell our first dress. Well, she got VERY angry!!! First she yelled at us saying that she didn't promise that, then she yelled at her seamstress for including "custom" alterations on the paper. She said she wasn't paying for those alterations, and that I should pay for it. After she yelled, and we went back and forth for about a minute, and because we didn't have time to start looking for another dress, I agreed to do one alteration at home my self, pay for one tiny custom alteration ($50!), and then she stopped yelling, she finally agreed to pay for the rest, and we left her store fuming, as you can imagine. A week later we picked up the dress, and walked out of there as fast as we could to never EVER come back. Her staff is amazing, professional, and very friendly. Only because of her, I'd never come back here or recommend this business to anyone at all! We can't believe such horrible business practices, horrible attitude, and total switch and bait! She is a horrible person and businesses owner! If this was a dress for me, I would have asked for my money back the minute she said she had sold the original dress, but because it was for my daughter, and she didn't want to, and didn't have time to start looking again from scratch, I bit my tong, and...