Boba Nation - Pleasanton — Restaurant in Pleasanton

Came here around 5pm on a Saturday evening to pick up some Acai bowl before heading home. On the floor is some Boba tea someone has spilled a few hours ago. Not cleaned up yet. After taking the order of the group in front of me, the guy at the cashier disappears into the back for 15min while the line behind me is piling up.

The cashier comes back out after 15min to notify me that they are short staffed and not taking orders. All in all waited for 30min in line before this development.

This an example of a business run by kids (literally). All I see in the staff are teenagers with no adult supervision. Where are the adults/ managers running the show? My wife had similar experiences with this business this mall before.

Large wait times, unexperienced staff, gross mismanagement and general chaos. I hope this place does better...

I was driving on 680 North near Stoneridge Drive in Pleasanton when I remembered someone mentioning a boba shop in the mall, so I decided to check it out. I went in through the entrance near Macy’s, and right near the entrance was Boba Nation—probably the first store you see.

I met a friendly drink maker and told him I wanted a Piña Colada. He asked me to order through the kiosk, but since I wasn’t sure which toppings to choose, he suggested mango burst and boba. The service was quick, and honestly, it turned out to be one of the best Piña Coladas I’ve ever had. The toppings were perfect, and I enjoyed it so much that I’ve already decided to come back again...

I ordered through the website and went over to pick up my order. There was no instruction on how I pick up my order. So I waited 15 minutes and got no notification or call to pick up my order. So I had to go to the gentleman in front to go pick it up. The boba was alright not worth the 15 minute wait I had to go through to pick it up. They should notify you that your order is ready for pick up instead of making you wait thinking they will call your...