Home Outlet — Local services in Plymouth

We have spent a little over $7300.00 at this store in rhe last 4 months. We ordered "the best quality" kitchen cabinets (which happened to be the most expensive) according to the store manager Charles Macomber. We picked them up pre assembled wrapped in cardboard, upon opening we realized that we had a number of dings on some doors and that we recieved a wrong size cabinet. Things happen, I loaded everything up and went to the store. I have never experienced such humiliating behaviour from a store manager in my life. I was told that his staff was "perfect" repeatedly and that their work was "perfect always". He then, getting louder said that he did not order the wrong cabinet, although it was him I sat with in the design of the.kitchen,the correct cabinet was ordered but the wrong size came, and I had all the paperwork with me to prove it. I asked him if I basically had to eat the cost, his reply yes. He was yelling at me and was intimidating me to wanted the point that I wanted my my son in law to talk to him so.i called him, at this point I was so upset my throat started closing , when my s-i-l answered the phone I said "i am going into a ptsd attack" you need to talk to the manager. With that the manager threw papers in front of me and took off. I had to go look for him and asked if he could explain what they were..he immediately started yelling at me that I shouldn't joke about ptsd and that his family members have it..?? I said do you doubt me and he replied yes. I told him when you have been beaten down by a man over and over you tend to aquire it. He told me to call my husband he wasn't dealing with me, I asked is it because I am a woman and he said what do you think. I tried to.put him on speaker phone but was so distraught i hung the phone up instead.My daughter immediatly called me back as they, my husband daughter and son in law heard the whole thing on their speaker phone. . She could hear the torrent I was going threw and old me she knew i was having an attack and to leave the store, they were on their way.I could go on but I am thinking you get the idea.i left the store and was on the pavement outside and had a very bad panic attack, on their property with no help, my daughter had called me . My husband and daughter had to come to get me and they went inside to straighten things out..immediatly the manager said if you have come in here to yell I can yell a hell of a lot louder. The incident ended when the manager threw the paperwork on one of his employees desks and told him to deal with it. It took 5 minutes to accomplish the simple issues we had regarding the items. I will never shop there again I urge anyone who considers going there to boycott it especially women until the present manager is removed. I placed a call to the vice president of operations, he listened, apologized and assured me it would be followed up with. I recieved a phone call later by a local member of management. He also apologized and is going to follow up with and call me afterwards.I am hoping this man is never ever put in a position where he needs to interact...

Have spent a lot of money at that store over the last year, and would expect to be treated like a valuable customer. The cashier was very rude and argumentative towards me. My kitchen order was taken and I was not informed of exactly what measurements they needed, so I received wrong size cabinets that were not returnable. The manager acted like it wasn't his problem. A piece of the cabinetry came in damaged, they said to take it and they will order me a new one, because the company isn't going to want the damaged item back. I told them to find out if I could get a credit because I couldn't wait 3 more weeks for that piece to come in. The guy in charged of the kitchens, said he will check on it and let me know. I already had the contractor scheduled and he had to make the damaged piece on his own out of mdf. I have stopped into the store twice and asked about the credit. Today , month later, no one has gotten back to me, and the manager rudely told me to bring in the damaged item he initially told me to take. He said the company will want to see the damage. That was a total contradiction from what I was first told. I'm pretty pissed at them for being so rude and having no interest or concern for their customers. I've spent thousands at their store, and have gotten nothing but rude, cold, argumentative attitude. I will not be shopping...

The sales staff at Home Outlet were outstanding. I recently renovated a one bedroom condo and purchased the majority of materials from them. I was never rushed, pressured, and gained significant knowledge as I talked things through with the associates. I was redirected with a couple selections and am so glad I listened! The vinyl plank flooring I used throughout the condo turned out much nicer than expected. The kitchen was remodeled and the bathroom was completely gutted. I purchased sinks, faucets, vanity, countertops, backsplash, toilet, and all the tile for the bath from Home Outlet and saved an extraordinary amount of money. I’m also really impressed with the quality, service, and entire experience. I was able to return extra boxes of tile and flooring without an issue. I highly recommend you visit the store if you...