O'Reilly Auto Parts — Local services in Plymouth

Bought wipers the other day while running errands as I usually do when I get my oil changed, etc. so I stopped in. Asked the lady working behind the counter what she'd recommend with my make or model, selected the right size and made my purchase. At this point, the store was slow. Fast forward a few hours and my oil change place replaced my oil and actually did my wipers for me as well. They told me they weren't familiar with these wipers and mentioned something about the J hook on my car. Not needing these wipers, I took them back.

When I came back in, I went to the same lady and asked to return. You would've thought I insulted her family to her face. She took the wipers out of the boxes, and staring directly at me showed me how to unclip the wipers saying "SEE? THAT EASY." I told her what the oil change team said to me and she fed me a line about how she would've installed them for me.. The store was slow- that service was never mentioned. She then took down my contact information and signed me up for their rewards program 'in case I needed to return anything else in the future'. This is the only O'Reillys purchase I've ever made (and will ever make). All of this conversation was in a condescending tone to me and I did not respond outside of saying 'Thank you and happy holidays'.

I would honestly give this location negative stars if google let me. The cleanliness is the only saving grace here. Find any other...

O'Reilly Auto Parts is always my first choice when I need something for my vehicle. My engine light had turned on and a co-worker tipped me that I could have them check the engine light for free. I walked in and told them my light was on and the clerk quickly checked my vehicle. It turned out that all I needed was a new gas cap for $14. What a relief! I had spoken to my usual aaamechanic and was told checking the engine was first come, first served and he didn't seem very enthusiastic about it. Said I would need to leav my car there for several hours. I was in and out of O'Reilly with testing and a new gas cap in less than 5 minutes! Now that's what I'm...

I stopped in to grab a quart of oil today and was met by Nadine. I remembered I also needed wiper blades and she helped me find the right ones for my Audi Q7.

But she went above and beyond just finding the right blades - she remembered that my vehicle had a unique attachment point on the wiper arms. She helped configure the right attachment on the new blades and even installed them!

Amazing customer service is so hard to find these days and I experienced it with...