O'Reilly Auto Parts — Local services in Plymouth

Interesting that my original post was deleted!! After being solid customer since 2015, spending thousands of dollars, I was completely treated horrific by, I believe the name tag said Nate, Manager. I brought schematics from my husband's truck manual to show what fuses I needed, and what they were for! He never looked, came from behind counter and started walking down an aisle, I followed, he stopped quickly and pointed, said these are automotive fuses, I stopped and looked where he was pointing, he then snapped me and said you don't have to stand that close to me, I said you stopped and pointed and said these are automotive fuses, I was just looking where you pointed. He then condescending said to me the whole area is automotive fuses. I explained what I needed, and brought in manual to look at. He rudely told me there was no such fuse that I was describing. I told him I have the manual that can explain it better, he just walked off. I have ALWAYS received excellent customer service at the Plymouth O'Reillys until this. I have never bern treated do horrendously in my entire life from any customer service associate. My previous post had much more content explaining how poorly I was treated. Yes. I am an older woman, but I am NOT stupid. I don't care if I have to drive to Laconia, Concord or Lebanon, I will NEVER set foot back in this store, to be treated the way I was! You cannot humiliate women in an auto parts store. So, this one will probably be deleted as well, but I WILL get through to whomever he works for, his inappropriate actions needs...

I had bought an oil filter over the phone for somebody to pick up for me. Noah who helped me first is ALWAYS amazing! When we went to put the filter in, it was the wrong size (it has happened before but we forgot which filter actually goes in it). When I went to return/exchange it, Jonathon helped us. Jonathon was VERY rude and telling me that I had no choice but to buy that filter because it was the only One that would fit my car. When I explained to him that I knew it wasn’t going to fit he started to get very nasty with me and tell me that no other filter would fit. I asked the other guy that was there if he could come out to see what size the filter actually was, he agreed that would be best. He then told me an engine swap must have been done because that filter shouldn’t be in there. I told him it has never been done and they argued. Jonathon continued to be very rude towards me even though I had told him the first filter wasn’t right. I usually have good experiences with Plymouth, but Jonathon really irked me. I wasn’t rude to him even once. Just told him he was wrong. NOT...

I am on a roadtrip with my family. I saw the store and was hoping to borrow a wrench to tighten my hitch on my truck. It would have taken 2 minutes in the parking lot. The employee I asked wasn't sure if they had one. He asked his manager. I overheard the conversation between the two. The manager said they had one, but to tell me that it was only for store use. The kid came back and tried to say sorry,but they didn't have one. I told him I heard the conversation with his manager, and to tell him "thanks a lot". Why say tools can be borrowed if you aren't going to allow me to borrow it? I would have been happy to buy something if I had to be a customer. Just thought it would have been an...