Barrie's Ski and Sports — Local services in Pocatello

Barrie's is a great outdoor shop. The service staff is very friendly, helpful, and knowledgeable. They have a good selection of high quality gear spanning sports of all seasons. In my specific case, I recently went in looking for a search and rescue pack. While they had a good variety of packs, they didn't happen to stock the specific item I was looking for (admittedly beyond what their normal clientele is probably looking for), but they were able to special order it and I had it in my hands within a few days for a competitive price. I also can't ignore the fact that every time I was in the shop and saw Barrie, he greeted me with a big, friendly grin and seemed legitimately concerned about whether or not I was taken care of. You can tell he loves this industry and sincerely cares about his customers. I could have easily ordered my pack online, but I specifically wanted to support a great local business and I'm glad I did; it even worked out that I paid the same as I would have online, and it arrived even sooner. Overall a fantastic experience! I'll definitely be a repeat customer...

Shipped me the wrong skis and couldn't rectify as they weren't able to figure out who they sent my skis to and no longer have those in stock. Here's there rude responses to Sidelineswap and I as we tried to get their help correcting this. "I did sell the key and shipped it out to someone else at a similar time. However, they “accepted” the ski and gave me positive feedback for it." "@sidebot quit dragging your feet. @karlhass15 was sent the incorrect skis. He obviously does not want to keep the incorrect skis. Send him a return shipping label so that he can return the incorrect skis and receive a refund." "I have the other buyer’s mailing address. I will pull out a piece of paper and a pen, write them a letter, put it in an envelope and mail it. Hopefully in 3 to 5 days when they get the letter, they will respond. If they don’t respond… I don’t know what to do. If they want to keep the skis, I would assume they won’t respond as well." "I don't know for sure who the incorrect skis were sent to." "I have only sold one pair of those and they were sold 13 days prior...

There are definitely better bike shops in Poky. The first time I brought a bike into Barrie's for a repair, I was treated dismissively by the mechanics. Maybe a one-off; I let it go. Then I had to bring the bike in a week later for the same repair; these mistakes happen so I let that go as well. Soon I brought in another bike for a tune-up, and then had to bring it back as the derailleur adjustment that I specifically had asked for lasted 3.5 rides. Hmm. And again, I noted that I was being dismissed and not taken seriously by the mechanics. Later, my road bike needed a new chain and tune-up. As I got home and unloaded it from the car, I was startled to notice that the rear tire was considerably worn out, all around, something they absolutely should have caught. These three-for-three mechanical botches on top of how I was consistently poorly treated led me to switch bike shops to one where I have felt fully respected and have not had any issues getting my...