Odell's Furniture — Local services in Pocatello

Hi are used to buy my furniture from Odell ‘s. Never had a problem until this last sofa that I bought that reclines was supposed to be top sofa in their store very unhappy I am very very disappointed of the customer service. They have gave gave me the runaround they fixed it twice and they were going to charge you, but they didn’t but it’s still not fixed all the cushion of the one side went all the way down. And instead of the manager talking to me to see what we can work out, they put their service guy talking to me and said that the reason that used to go down because somebody was putting their foot on it and tackling down, but nobody really sits on it because my boys are in the rooms! I take care of my things, and especially if you spend so much money on them, I will not ever again buy a piece of furniture from them, and I will not recommend them no more !’ There was a young lady that was working there, and she tried to help as much as she could but they did not work with her at all 🤨 so that’s my sad experience with Odell furniture in...

Any of you who know me know I hate leaving a bad review but I felt I had to on this one. My family and I went to this location looking to spend roughly up to $1,000 on an entertainment center we all felt very rushed by the sales representative who at one point actually recommended us to go to Ashley furniture or another store this could have been due to the fact that we have tattoos and don't dress or look like their average customer but if the sales representative would have taken a closer look she would have realized that diamonds in my sister-in-law's engagement ring probably cost more than her monthly salary. They do have a lot of nice Quality Furniture and they are locally owned business but they could probably benefit from less judgmental representation and I'm honestly sad to say that we took our business elsewhere our original intention was...

I previously gave Odell's a five star, but now I want to change that review to 0 stars. I bought a "synthetic" leather couch because the salesman promised it was better for households with dogs. That any dog hair would not stick. He also told us if something happened and it needed to be fixed Odells would pick it up, fix it and return it to us. After having the couch for 2 days, I realized dog hair sticks and is hard to clean off. I called Odells and told them and the said they could return the couch for a $600 restocking fee and $100 pickup ccharge Also, the reclining feature won't put the footrest down. Again, I called Odells and they will fix it for a $50 pick up charge and then another $50 delivery fee. I am very upset and feel like I...