Imobile Repairs Computers & Electronics — Local services in Point Pleasant

Very unprofessional. Handed back the phone in pieces with screws missing. Was told phone was beyond repair. Phone was fixed elsewhere in less than 30 minutes.

Response to owner:

The phone was brought to you with store-bought conditions. The phone had all of it's components, it had all of it's screws, and it was sealed shut with a gasket. The phone was not brought to you in a ziplock bag so stop lying to cover yourself up for RETURNING the phone in pieces (picture attached). Also I work at a screen repair shop in a different town yes, we are not "competitors" as you "repair" board-level electronics while we don't: HENCE why I took the phone to you if we we're a competitor I would have done the board repair myself. Also not to mention I went to this shop as a customer because it was my neighbor's phone that was broken and I do not fix phones at the board level: until I was forced to find someone else because Manny here from iMobile held the phone for a month and my neighbor had no work phone the whole time. I called numerous times within that month to check the progress of the device. Manny kept saying "I'll look at it tomorrow" and never repaired the device. Eventually my neighbor called and told him he was going to pick up the phone. Manny then told my neighbor that I did not know what I was doing and that the phone is unfixable. Upon picking up the device I was greated with the phone in pieces (same picture attached) with screws missing and the phone disassembled with long screws in the wrong spots. Manny thought my neighbor was going to pick up the phone but little did he know I was, his secretary told me that that's how the phone was brought to them unknowingly that I am the one who brought the phone with my neighbor in the car waiting and saw the phone brought CLOSED AND SEALED. Manny's response to me as "incompetent" is a perfect example of the level of respect he has for his customers. To get the phone fixed I mailed it to Canada for and got it fixed for a total $65 and it took 6 total days to return. Manny has also reported my Yelp review and got it removed, which leads me to believe I am not the only one who has had this problem and it's awfully funny how there are no other reviews. I was also contacted by Manny after I posted the Yelp review in a challenging way (picture attached). All in all, the repair was simple (picture attached where the problem was) and Manny refused to work on it and not only that but held the phone for the duration of a month. Like I said, very unprofessional. He has also contacted my boss on several occasions and asked them "Have you done anything with Dave yet". In my opinion it is very unprofessional to contact someone's place of employment about something not relevant, and thus nothing has "been done" with David as this is not a workplace issue this is customer-business relations. How the situation was handled was unprofessional and disgraceful for business. If I went into Walmart and was mistreated and complained that doesn't mean they should...

I had accidentally jammed a hair pin in my Samsung s7 charging port and my phone will no longer charge. I panicked and started calling every repair place near me to get the best quote on the repairs. Most of the places I called were not as pleasant to speak with. Manny was the last place I dialed because his kind and caring attitude drew me in. He asked for a clear description about what happened. At the time of inquiring, he did not have the part for replacing my charging port but he ordered it same day for next day delivery and was willing to have me come in when it arrived for repairs. Since I wasn't able to get it fixed that day, he did suggest to use a charging pad for the mean time. Unfortunally with my schedule, I wasnt able to come in till 2 days after. He squeezed me into his filled schedule and even stayed later than office hours to get my phone fixed. How awesome is Manny! He truly is someone who handles his repairs with care and he is a genuine person! I highly highly recommend him to anyone that needs any repairs on their computers, laptops, cellphones, tablets, etc. Also, I will say, Manny's prices are super affordable than any other places I've gotten quotes from. If you're reading this review, trust me- this is based on my personal opinion. You will not be disappointed bringing your electronics to Manny...

Manny is very friendly, polite and seemed knowledgeable enough so I left my PC with him (custom built). He did fix the issue of games crashing on the system which I appreciate because i was completely at a loss of what to do. However some of the issues i had brought to Manny's attention were not resolved once my PC was returned to me. Overall I had a good experience with Manny and would recommend his shop to other people, but I was a little disappointed to see some of these issues still present. I'd still recommend Manny however because his prices are very reasonable.

Update: After playing some more I am still experiencing game crashes and it seems like nothing was fixed at all yet I was charged for the repair :( This is disappointing as my computer sat in the shop over a week but still has all the same issues it was brought in with.

Update 2: I was called by the brother in law of the owner Manny who was upset about my review even though I paid Manny $95.00 and nothing was done. I I literally sat on the phone with him for about 5 minutes with him basically trying to convince me to change my review. I'm still running into many of the same crash issues on my computer only a few weeks later even after being told the issues were resolved. Very unprofessional (especially the...