Rent-A-Center — Local services in Pontiac Township

Took forever to pick up merchandise we asked to be picked up months ago (couches), just to let a bill keep stacking. Said they’d work with me on washer & dryer. said they’d rewrite our washer & dryer we couldn’t make a payment til next week so they finally come to take the merchandise that we requested to be taken months ago, multiple times & took the washer & dryer they said they’d rewrite. He told us if I refused the washer & dryer “this will get very bad for you” both had cocky & snarky attitudes. One guy walked in side slapped his legs & nearly yelled “not unless you have a payment!” So we had to pull soaking wet clothes out of the washer, because had we known those were going we wouldn’t have ever stuck clothes in there! also they delivered my mother the wrong chair LAST YEAR, & STILL haven’t given her the correct one a whole year later that SHE IS PAYING FOR. Claimed they don’t have a cord for it, but continue to charge her for the other chair instead of the one she has. Absolutely trash store . & should have listened to every single person who warned us. Horrible at being professional,...

Don't buy furniture or appliances from these people unless in a real pinch. The washer and dryer I bought brand new quit on me only three years later. The couch I bought looked like an elephant trampled it after only a few months. Their stuff doesn't hold up. I would say that they are getting products with overstocked or rejected parts for dirt cheap and making a 1000% profit on them after interest. The furniture I would say is made from the lightest cheapest materials under contract specifically for rent a center. Anything with the Ashley name or Maytag name I can assure you...

We asked for a replacement for my fiancé’s chair there wasn’t enough stuffing in the chair arm and we asked for this replacement about a month and a half ago -2 months ago and still haven’t gotten an answer on it and there has not been any communication about even really so I’m am disappointed in the customer service there recently it and not only that it had also taken awhile for a replacement for a seal on my refrigerator door thank god I went in a payed my bill for the recliner cause I would not have know about it there was no call for the seal so please do better...