Badcock Home Furniture &more — Local services in Pooler

Final update: I spoke with Lily, who was by far the best person I’ve spoken to this whole experience. She was humble and admitted mistakes even though she was not involved. She apologized for how the conversation went the night before. If anything comes of this, I hope Lily gets either a promotion or a raise because this girl deserves it.

UPDATES: my delivery ended up being rescheduled from last week to this week, and when I still hadn’t heard about delivery by almost closing, I called to get my time slot. When they found my account, she told me my delivery wasn’t the next day, but the day after. But that was incorrect. So she put me on hold, came back and told me they had rescheduled my delivery because my couch wasn’t in yet. But again, I never got a call that this happened. The same excuse was given, that the girl who was on my account had left. That should have been fixed last week, and quite honestly is not my problem. I’m confused how my couch wasn’t in yet, but was out for delivery last week. I’m confused how when I asked for a manager, and she told me they were all out for a few weeks, she then said “we’re good at our jobs and they are allowed to be sick and go on vacation”. But, I find that statement to be questionable that now I’ve not received contact from them twice regarding a delivery. This is by far the WORST experience I’ve ever had.

The first two experiences were wonderful while in store. Unfortunately the rest of the experience wasn’t so great. I bough something with the expectation of delivery sometime end of May or early June. I was told I would get a phone call to inform me of my delivery date. Unfortunately that call came 2 minutes before closing informing me of my delivery the next day and requesting a call back. By the time I listened to the voicemail, they were closed. I checked my emails to see if I had missed something, but there was nothing there. I called right at opening the next day and was told that they were very busy the night before and didn’t have time until the end of the night. I asked if it was standard practice to call with less than 24 hours and she said no and looked into it for me. When she got back on the phone, I was told the girl I was working with was no longer employed there, so they just assume do had been contacted since I’d been on the delivery schedule for a while. At this point I asked for a refund on my delivery fees and was told the only way they could do anything for me was if I came and picked up my furniture. All I heard the whole phone conversation was pushing off responsibility. Having to take off work with less than 24 hour notice wasn’t fair to the customer at all and the lack of compensation is...

This is a response to our most recent review from Mike.

In his review he expresses how he was told he could not purchase the set off of the floor. This is correct. Since we have been open, we have ordered our merchandise in and not sold off of the floor unless we could no longer receive this item. We are not allowed to sell off of the floor during this liquidation process, because as he stated our sign says everything must go. This is correct. We have to sell merchandise out of the warehouse first before we sell the floor model. If we just sold everything off of the floor then no one would know what we have left in the warehouse.

It is also stated how prices are non negotiable. This is also correct. We do not have control over the prices. These prices are given by the liquidation company, which we as a store have no control over. There is absolutely no way for us to go into the system and change a price for anyone.

Our delivery and assembly fee that was mentioned is also a delivery and assembly charge that has been this amount for almost two years. If you do not want to pay this fee, we also have a pickup option. There is no additional charge to pick up your merchandise.

We try our best to make sure everyone has the best experience possible when shopping with...

I bought our 6 seater dining table set here mid November. Everything was delivered 8 days after except for the bench that we ordered with it since they didn’t have it in stock. It was placed as a back order and we were told it’ll be arriving dec 2nd, about two weeks after our purchase. It didn’t arrived that day and said it might be on dec 12. And so it did arrived on their store at 11 actually, I unfortunately missed the call and read their voicemail on the 12th cause I was really gonna follow it up the 12th since that was what we were told to. But they sent their delivery guys anyway to our address on the 12th, nobody was home cause we didn’t know until an hour that they left the house that they were coming. I was directed to speak with the store manager that told me I can be put on the next delivery on the 23RD. So apparently they need another 10 days to get it to my house even when they got it so delayed from the back order already. And so I was just asked to pick up the furniture that I purchased even when I paid for delivery fee. 🤷🏻‍♀️🤷🏻‍♀️ TERRIBLE, POOR CUSTOMER SERVICE, VERY LOW MANAGEMENT SKILLS ARE MY WORDS FOR...