Banner's Hallmark Shop — Local services in Poquoson

I was a person of interest for them (not sure why) on Mothers Day 2016. I walked in and asked a person that worked there if they had gifts for sisters. I overheard two workers making fun of my question. I was followed by their hired secret shopper around the store as well as the workers. I was never asked if I was finding everything alright or given basic customer service. I felt completely uncomfortable but I needed to get a quick gift for my sister as she was a first time mother. The secret shopper was a random heavy set older black man that dressed poorly. He was very easy to spot as a secret shopper and he made me feel uncomfortable. As I was checking out he checked out too and then followed me out of the store. I had the worst experience shopping at this Hallmark location. I'm assuming the lady that helped him was Becky the shop owner and I had her daughter (again assuming), either way it was a young girl who seemed extremely nervous to be handling a possible shoplifter at the register (me, who spent $60). Vibes never lie and I got a racist vibe. They made me feel so bad that I will NEVER...

Cheryl, she’s a very great lady and store associate. I went in here multiple times, she has signed me up for crown rewards. She has taken time to showed me and my wife the hallmark ornament collection for 2021. She has helped my wife and I with finding general merchandise around the store. We love Cheryl.

Everytime my wife and I come, we look for her. She’s always in a great mood and loves to help her customers. I hope Hallmark notices her hard work with maybe a raise or a promotion. She’s wonderful, I can’t say enough good things about her.

Keep on doing great things Cheryl, we’re so glad you’re...

Holly & Josh went above & beyond customer service yesterday when I couldn’t find the cards I was looking for; they both looked in the back and in the draws beneath the card displays for the cards I needed. Unfortunately they didn’t find them. I have never experienced that kind of customer service in any store. But everytime I visit this Hallmark store; I’m greeted with a warm welcome & a Thank You when I leave. The store is clean, well stocked and the displays are very inviting! well done Banner Hallmark! It’s my go to store when I need...