Fox Bros. Piggly Wiggly - Port Washington — Local services in Port Washington

To Whom it Concerns, I had one of the worst shopping experiences yesterday while visiting the Piggly Wiggly in Port Washington, the smaller one on the north side of town.  I came in at approximately 2:30 to pick up about 10 items.  I am a disabled senior citizen, and can not do self check out.  I stood in line at the only register opened behind a woman with a large cart full, her bill was close to $300.00, and she was a smart shopper and got a lot for her money.  While I waited, over 12 minutes, what I saw was appalling.  There were 3 people also waiting behind me, one actually left and went up to the service desk to check out, she had only a handful of items as well.  I thought of that, but to lift my items to a higher surface would have caused me a lot of discomfort.  There were 2 women at the service desk, along with a young man.  They got her out quickly and went on talking.  Another young man walked the register areas, the two women left from behind the service desk to the open area, as did the young man, not one of them came to help bag to speed things along.  The ladies behind me and myself couldn't believe it.  I restrained myself from scolding them.  I know what I speak of, I worked for 5 years as a cashier for a Piggly Wiggly store myself.  I was late for my appointment but had to go up to the service desk and ask the one woman there who was in charge these last 20 minutes, she said it was, Melissa, she was in the back now with the manager.  I told her I wanted a name to write the company, I said, "I'm sure you know why I'm angry, that is just unexcusable."  She did not have a perplexed look on her face, I'm sure she knew what I meant.  i was even more aggravated to know that the manager was nowhere to be seen either.  When I got to my appointment I loudly apologized and told them exactly why I was late, you should have heard the input after that, one complaint after another, their reputation is not good. Too bad customer service isn't number 1 or even in the top 10 of...

I go to work in Port Washington. I pass this Piggly Wiggly every night. It looks marvelous outside. I hear good things about it. I was in search for some new beer. I stopped on my way home from work just before Christmas. When I went in, I thought I was at a Pick n Save in West Bend. The layout was almost the same. The prices seem to be higher than Pick n Save. There was lots of room to navigate. Employees were wearing masks, some had face shields. There was a huge selection of beer, seltzer, craft beer, and pick your own six pack. The cashier took the time to look up my Pig points. I haven't been to a Piggly Wiggly for years. I don't think I'll be back. Kind of disappointed.

August 28, 2022 I've been to this Piggly Wiggly frequently Friday nights. The woman behind the customer service desk in the evenings is very friendly and helpful, likes to joke with me. I've run into the customer service person in the Port Washington Piggly Wiggly too. I get great beer deals at the Saukville Piggly Wiggly. Some winning lottery...

Nicely done remodel before opening. I find it odd that almost every other stores I visit has wifi for the guests. Except for this place. I really would have rated higher but didn't for that fact. I use my mobile device for my shopping lists and to refer to recipes while shopping. But not as easily at piggly wiggly Port Washington. Need to step up your game to remain.

EDIT 11-27-23 I would say not much more change in my review other than to relate the fact that the bathrooms are still atrocious even after speaking to assistant managers and managers about the cleanliness. This is over the last two to three years that I've mentioned it on and off. One good thing is they cleaned up the handicap signs in the parking stalls. One had so much slough from the concrete deteriorating that it was almost falling over it was probably at a 45 to 50° angle. Good job in getting that fixed up! I only mention that because I do use the...