Tires Unlimited Automotive Services — Local services in Port Washington

DO NOT, I repeat DO NOT go to Goodyear (Tires Unlimited) in Port Washington to get tires mounted!!! They're a tire shop and they can't even get tire mounting right!

I had a VERY poor experience with this shop. I brought my car into this shop with tires that I purchased elsewhere. My now 3 year old car came in with wheels that were in pretty good shape. There was some very slight damage from the previous owner, but very tolerable. I also asked for an alignment because I'd rather not wreck $1000 tires, so I was quoted up to 1-1/2 hours for the job to be complete. 3-1/2 hours later I'm informed that my vehicle is done.

When I got back to my car, I took a walk around before leaving and saw a lot more new damage. I immediately informed the service advisor (Steve) of this, he came to look, and denied that they did this damage. He said he would speak with the shop owner (Chuck) about this issue. The service advisor informed me that him and the owner spoke with the tech who installed the tires, and was told my car came that way.

One side note, is after these guys got done with my alignment, they in turn somehow messed up my front driver's side strut and spring, as it now creates a popping noise at low speeds and turns.

I had pictures of my wheels from just before I brought my car in, spoke with the owner (who is a very nice and understanding man), and he compared the pictures to my wheels and absolutely agreed that they damaged the wheels.

I spent 2 months doing the leg work of finding someone to repair my wheels, but the shop owner agreed to pony up the cash. I found someone who is dedicated to wheels (powder coating) and saved him a lot of money.

When I was ready to have my wheels done, I was informed that I would have a loaner, but was told that they did not have any. The service advisor told me that they would have some at the end of the day, which did not help me, nor did I receive a phone call telling me that they finally had one. Fortunately I had access to a friend and their vehicle.

The service advisor was NOT nice to me during this whole process.

I did some self maintenance and noticed that ALL of my lugs were either loose, just right, tight, or extremely tight. I broke my breaker bar trying to loosen one lug, because it was extremely tight. This is extremely dangerous and could have caused me or others harm.

I also noticed that two wheel center caps were damaged or now missing, because Goodyear broke the tabs that hold them in place.

In short, AVOID Goodyear (Tires Unlimited) in Port Washington for...

I received a coupon for oil change from a coworker. This place came highly recommended. I scheduled an appointment for an emmissions test and an oil change as I just purchased a used car. I work about 4 minutes away. I called stated I may be about 2 minutes late as I was speaking the women That answered the phone hung up on me. I got there about 4 minutes late. I mentioned the coupon several times. I told them my right front tire looked low. As I tried to asked questions. I just kept getting the response we check all fluids tires etc. Well, I sat there until they closed over an hour maybe hour and a half other customers have come and gone. Finally my car is done. Oil change came out about 30.00. If I could afford 30.00 oil change I would have went somewhere else. What was the coupon for? Waiting over an hour Having to leave work early to sit there over an hour for an oil change that takes 10 mins an emmissiobs test that takes 10 Mins. Isnt the worst part. They never checked my tires my tire was still very low they did not check my fluids. Because my wiper fluid reservoir was completely empty And there was no lid on it. It was gone. Not saying they lost it however if they checked fluids wouldnt they have noticed there was no cap. As I informed them I just Purchased the car. The battery was completely corroded they didnt notice that. I asked why it came out to so much with the coupon they stated that they had to put 6 quarts of oil in. Huh, so 3 days later I needed new battery purchased one at another garage. They installed it and had to put quart and half oil in my car wiper fluud and i bought a new cap. They also had to fill brake fluid and all the other fluids that Your guy told me they filled. An no I have no leaks. I didnt lose all those fluids in 3 days. I now need another oil change. Wont go there anymore and many of my coworkers whom have been going there fir years recently informed me that there are new owners. And my coworkers are no longer happy with the service they have recently received. Really sucks, because its...

Called tires unlimited regarding engine light on, and they said they could check it out. At no time during that initial call did they tell me that they had a $95 diagnostic fee. It was after I had my car towed to tires unlimited that I informed of the fee which is not applied towards your repair. Then after the inspection I was informed of a repair bill in the amount of over $600. I stated that was way too high. I believe it was Alex who then check the system and said oh we possibly can do it for $420. I felt very leery about getting my car repaired there and had my car towed to another repair center in Cedarburg. I was able to get a loaner car from tires unlimited at the time. They did not explain again that $150 hold was towards the loaner. So when it came time to finalize the bill which included the tow and the diagnostic fee, they told me it was like $240. When I got my car towed to the tires unlimited, pit bull charged me $100. Tires Unlimited said that they were billed by the tow company and then they tried to charge me almost $30 more than what pitbull had originally charged me. I feel tires unlimited is a rip off. They were trying to over charge me on stuff, not telling me ahead of time what charges were for. I would never ever send anybody to tires unlimited for anything!! They were rude, unprofessional, and if they want to keep people as a continued customer, they better have better customer service and tell people upfront what the charges are for. Highly disappointed, and what a costly lesson of how companies take...