AutoZone Auto Parts — Local services in Portage

I went to the portage auto zone to have my check engine light tested. There were already 4 customers ahead of me, the staff's lack of knowledge probably more than doubled my wait time. After 20 min, it's finally my turn. I told the cashier what I needed and she told me she is going to take care of the customers that even came after me. So now I'm waiting again, and then a customer comes back after buying something, leaving, and then come back to return it because she messed up and gave him the wrong part. Now because she screwed up I'm waiting again. Finally after a half hour she checks it, prints it out and then tells me she's not sure how to explain it and didn't even offer to get someone who can. I'm about to lose it now, so I just leave and go to O'rielly's. When I walk in the door it's all smiles and knowledge. They explained the auto zone check engine light printout and had the the part in stock and even gave me advice on what to do and how to do it and what other problems may occur. If auto zone offers a service whether it's free or not the next customer in line " IS THE NEXT CUSTOMER IN LINE !!!! " I have given auto several chances after bad experiences but now my new auto parts store is O'rielly's....

Sold me the wrong headlight. I initially came to the register with correct product and asked them to double check. They said it was the wrong item and fetched a different one. When I showed them that the H11 says it’s for a coupe and I have a sedan, they insisted they chose the right product, so I left with it. When trying to install it was obviously wrong and the employees my husband spoke to were rude about it and the manager didn’t care about it all. They literally ran my license plate and still sold me the wrong product even though I brought up the correct one. No accountability or apology. No one willing to go one step beyond what the computer tells them or actually use a brain cell to figure out why we were coming up with different products. Just a waste of my time and it doesn’t matter to anyone. Thankfully mine was just a headlight. Hopefully someone doesn’t sell someone the wrong thing that could result in costly damage or...

Salesperson sold my wife the wrong headlight for her car, and when I called to make sure I could return it, another salesperson was incredibly rude and didn't have a clue what he was talking about. He insisted I was wrong (I wasn't) but told me to bring it back to the store anyway so he could show me I was wrong (again, I wasn't wrong). When I got to the store, I spoke with the very soft-spoken manager, and he said I was correct and gave me the right lightbulb. Unfortunately, you can tell this is a manager who lets his employees walk all over him because when I told him about the rude interaction over the phone, he could not have cared less. He basically shrugged his shoulders and moved on.

I would give the place zero stars if I could. If the owner sees this, get better staff. Maybe some people who know what they're...