Little Caesars Pizza — Restaurant in Portage

I ordered online and accidentally put a pickup time for 915 instead of 815. I went inside and asked if I could have them start it sooner because it was still an hour away until it was supposed to be ready, and I had made a mistake. (It was a classic cheese and breadsticks) The girl working had no clue what anyone was asking it seemed. She thought my pizza was another one that looked as if it had been sitting all day. I told her it wasn’t mine. She said she couldn’t start my order sooner because the ticket wasn’t out yet, so I asked her if I can just get my money back. She went to the back and came back and said “No, I don’t think so.” We wasted time and came back about 45 minutes later. I saw a different person was on counter so I thought I would try again. He also seemed confused and tried to give me the same pizza the girl tried to about 45 minutes prior. I said that’s not mine and they tried giving it to me earlier. He asked if I wanted it, and I replied that it looks old and I do not. I asked if I can get my money back and he said yes. The manager came up to refund me, and said your order is coming out now, are you sure? I just got my order and left. If the first clueless employee would have given me a refund, I wouldn’t have been mad. My order was simple too. I will not go back...

The prices were reasonable, the staff however... so there was one employee working the register wearing nothing but what appeared to be a bed sheet. And instead of boxing my pizza, he tried to hand it to me on the shaft of what I can only assume was the shaft of an actual medieval spear. I'm not easily rattled, and asked this man for Parmigiano packets, to which he would only respond "pizza pizza" with a vacant and uncanny gaze as if his eyes were drawn on his face. Out of an abundance of caution, I took both pizzas he had impaled on his primeval weaponry, even though they were both pepperoni and I had ordered one meat. Whatever. I left in a hurry, the smell of laurel overwhelming me as I left in a hurry. I can only assume I was on a prank show or this little Cesar's was trying to be more inclusive in their hiring practices. Either way, good pizza, good prices, eclectic staff. Hope no one...

I visited this location last weekend while stopping in town for a visit with family. I ordered a few pizzas. When I got there I had to wait an additional 30 minutes even though I was given a pick up time. When I asked about how much longer the kids were very rude and laughed in my face. There was no urgency even though the place was filled with people waiting. They were more concerned with their cell phones. When I got home I opened up the pizzas and they were all undercooked. The pepperoni pizza had a bandaid on the side of the crust. I called the store but to my “surprise” the punk who answered told me nobody there had a bandaid and hung up on me. I attempted to callback a few times but no answer. I called the next day and asked for the manager but they told me she was too busy. This was the poorest of excuse of service and food quality I’ve...