Forever Yours Jewelry Inc — Local services in Portage

The person who initially helped us in picking out a pair of matching wedding bands was not very helpful or patient. She seemed annoyed that we didn't already know what we wanted and ultimately turned us over to someone else to look over a counter at a computer screen. When we did finally decide on something we were told it would be 3 days to get our rings but we were guaranteed not more than a week. When we called to check after 5 days if they were in we were told they wouldn't be in for another 2 weeks! After that 2 weeks we went in with our receipt to see if they were in but no they weren't they'll have to check on them and get back to us. After they checked and said the order couldn't be found they finally said it should be at one of their other locations today....ok when can we get it? We'll just have to wait was their response. Unacceptable in my book plus they were irritated that we were even inquiring. Sorry to have spent thousands of dollars and used your time...

I had lost a stone in my wedding ring. I was told by the reputable store I had gotten my ring from (35 years ago) they couldn't help me, but would be able to appraise my ring and I could pick out something new. My wedding ring has a lot of sentimental value for me, so that option was not even considered for a second. When I took it to Forever Yours, they were sure they could find a replacement stone, but it might take some time. I picked up my ring today. It is beautiful and you'd never be able to tell I had lost a stone. I am so grateful for their expertise! ( and as a bonus, it didn't take long at...

Called today to ask if they buy gold was told yes come on in" I make the 25 min drive, wait for 15 min and am told, I cannot buy this i do not feel comfortable, I tell her she can test it, cut into it do whatever, says she doesn't feel comfortable, fine thats cool whatever, then she tells me I will have to wait until the owner is in, but doesn't tell me when said owner will be in. I wasted my time i should have just went to Jims in Hilldale, I never have these issues there. The lady in Portage literally missed out on $200 for 5 min to just test my gold and...