Ethan Allen — Local services in Portsmouth

I walked in and there was a lady sitting right at the front of the store. She looked up, sized me up and down and then went right back to her work without a word. I am a 30 something hard working professional wearing Sunday afternoon clothes. I wandered around the store alone and then I heard the bells ring signaling another customer had just entered: “hello! Welcome to Ethan Allen. Is there anything specific I can help you find?” Curious I peered around the corner and found a couple in their late 40s-early 50s. I had a questions and spent 15 minutes wandering around trying to get someone’s attention but they were all too preoccupied to even look up at me with other more “established” seeming customers. I finally had to interrupt someone and ask my question. They were very unhelpful and essentially just told me to go to the website before returning to their other customers. I am filling an entire new house (that I bought myself) with all new furniture. I’ve spent over 20,000 on furniture already and needed another 15,000 more worth to fill out my home. I have a very decent job and make a very decent living. Unfortunately, You lost out of making a decent profit due to your sales people/“designers” snobby, judgmental attitudes. Also if they were actual designers and had wanted to help me plan out some of my rooms and had treated me like a real customer, I probably would have spent more. It’s not even about money lost, you should retrain your employees to not be so condescending and judgmental—it’s...

I’m very honored to write a review about Tina. I met Tina many years ago when my mother was shopping for a dining room set for my housewarming gift. She was very helpful. After speaking with my mother and I she knew exactly what we wanted. She is a good listener and is very good at interrupting what a person is looking for after she initially speaks with them. She even stopped by my new home to make sure all the pieces would fit properly before placing the order. A few years later I stopped by Ethan Allen looking for new living room furniture. Again Tina came up with great ideas. She took time to help me select fabric and the style of furniture I wanted. She is a good problem solver. When I ordered my new living room furniture I also wanted a buffet to match my dining room set but a lot of the pieces in the collection were discontinued. Tina came up with an innovative way for a buffet. She does think outside the box, is very patient and never rushes anything. She puts a lot of thought, time and effort into what the customer is looking for. I always felt that I was the only customer in the store!! I would recommend Tina...

I bought three counter stools from Ethan Allen about three years ago. I only needed three at the time last fall bought a new home and the kitchen was updated with a large Island. I looked on line and search for a matching chair but found out they had discontinued the counter stool. I thought for sure I would have to buy all new stool but decided one day to drop into Ethan Allen in Portsmouth NH. We were greeted at the reception desk by a very nice young woman who listen to our story and the manager happened by. I told her I only needed one counter stool in black that matched what I had. The manager took us to the back room to show us the many counter stools they had on special sales. I looked and there was my counter stool in black ! I was so happy. We have bought furniture in this Portsmouth store many times the staff is very knowledgeable and extremely nice. They went out of their way and actually made our day and the best part was this counter stool was just marked down again got it for better than half of what I originally paid for one chair . I would highly recommend this Ethan Allen store to anyone looking for...