Portland Mattress Makers — Local services in Portsmouth

My husband and I decided that we wanted to buy a mattress from a small, local company. An online search found two such firms. One does not deliver; picking up a mattress isn’t an option for us, nor is disposing of our old mattress. So on a Sunday I texted the Portland Mattress Makers Portsmouth, NH, store, to ask if they deliver and remove the old mattress.On Monday morning Jean Coughlin returned my text, advising that yes! They do both. Not only this, but she alerted us to the January sale. So that week we went shopping. What a pleasant experience! After inquiring as to our preferences, Jean explained the construction features of the mattresses she thought we’d like. We spent time moving from one to another, lying down on each enough times to get confused. Jean patiently explained again the differences among them. We felt no pressure to make a decision that day, indeed, she invited us to return another day if we felt we needed to do so. Jean mentioned that we could even order a custom mattress. We didn’t feel that this was necessary for us, but it’s nice to know that it’s an option. In the end, that day we chose a standard model mattress and paid. This factory would then schedule manufacturing (mattresses aren’t stocked; so the mattress you receive is really brand new!). Based on this, we scheduled delivery for several weeks hence. We really enjoyed working with Jean. Not only was she a wealth of information, she was friendly, patient, and a joy to work with. We almost wish we needed another mattress! A couple of days before that day we received a text giving us a 2-hour delivery window. On that day a text came in to say that the truck was on its way, and another about 15 minutes away with a prediction of arrival time: 12:03 (such exactitude!). About 10 minutes later, Antonio called to say that the truck would arrive shortly past noon. And that’s when the truck pulled. Antonio and the other man (sorry, I don’t remember his name) came into our apartment to introduce themselves and see the location of the bedroom. They carefully removed the old mattress and then brought in the new one. We were impressed by the care they took to keep from tracking in the snow and to handle both mattresses so that nothing was damaged. Even better, they were friendly and personable. And then the bonus: a free bag of coffee from a Portland coffee company! Unexpected and much appreciated (it’s quite good)! In summary: The store isn’t overwhelmingly big, as the chain stores are. The mattress covers aren’t fancy, so you’re not seduced by the mattress that has the fanciest covering (which you’re not going to see once the sheets are on it). The store is quiet with a calm atmosphere. Jean knows everything there is to know about each mattress and will answer all your questions. Your mattress will be made when you order. It will be delivered in the company’s own truck by employees of the company. The next time we need a mattress, the only company we’ll consider is Portland Mattress Company in Portsmouth, and we hope that Jean will still be there. We will recommend to all our friends that they go there also. We recommend Portland Mattress Company enthusiastically and without...

Had a custom mattress made by these guys and they were the absolute best people to work with. I was under a bit of a time crunch because of a planned trip in my camper van but was unable to get them the measurements until there was under two months left. They gave me a date when it would be finished. It was done about three days after that date because of a question which could only be answered by my builder. They reached out to him and they then let me know what was going on. Their communication with me was top notch. I knew what was going on each and every step of the way. Every person I spoke with over the phone were professional, helpful, polite and most importantly, kind. They were generous with their time in answering every single question I had and not once did anyone make me feel I was a bother in any way.

Importantly, the mattress was perfect. The fit, the size — everything. Only time will tell about the quality of the mattress as far as comfort and durability but I have high hopes about both because everything else about this company is first class.

From my first interaction over the phone with Sandy, as well as my email and/ phot conversations with Cassie, Catherine and Jean, I felt I was being well taken care of at Portland Mattress Makers. Highly recommend them for any mattress needs...

We bought our first mattress from Portland Mattress Makers about six years ago...and we quickly decided that we would never buy a mattress from anyone else. Portland Mattress Makers, from ordering to delivery, actually listen to their customers and assist you in choosing the right mattress. And let me say that the customer service at this company is exceptional. We have never experienced this level of customer service. For example, this summer we had mattresses delivered to the house. They actually showed up when expected and there were two young men, dressed in uniform shirts and khaki pants. They were so professional and even brought a thank you gift from the company...and said that they appreciate our business. Most importantly, the mattresses are the BEST I have ever had. We personally love the Acadia Plush mattress, but I am sure the others are as high quality. We have mainly worked with Catherine, and I cannot begin to say enough good things about her professionalism, customer service and knowledge of product provided to her customers. Thank you, Portland Mattress Makers, for providing the best product along with the best service at a very reasonable price...and it is...