Alpaca Direct — Local services in Post Falls

For a small storefront the selection is ok, more of a web-order place. The real complaint, their customer service is terrible. They have very invasive email usage policies and when I've complained more than once they are not very responsive. For example, an $8 in store purchase generated 4 emails in less than 24 hours. If you don't mind this then this may be a great place to shop. For me, I'll spend my money someplace that respects my preferences. Also, they are very hungry for feedback, big request on black board in store and one of the emails was requesting feedback... yet when I called to complain, I was told I was nasty.... so here is the feedback they so desperately only want if it...

I have shopped Alpaca Direct for well over a year. When the pandemic hit I tried to support local business - including Alpaca by purchasing needles, markers, counters and yarn. When they were did not have the colors I needed in a merino wool, my daughter found the yarns and shipped them to me. When I asked, as a repeat customer, for them to wind the yarn, they refused. I hadn't purchased the yarn from them. Despite being a current customer, despite my supporting them during the pandemic, they refused this small service. How short sighted. I'm deeply disappointed. I have spent hours winding my four skeins of yarn, something that would have taken them a few...

5 star rating even though I haven't been to the shop, yet. Am getting ready to go there. I always read reviews before going to a shop; try extremely hard to support locally owned small businesses. Tis hard to believe the "poor" ratings that I read from several folks! REALLY! Shame on you customers! COVID has made it impossible to do as you asked. Safety first for owners, employees & other customers! KUDO'S to the owners! As for the customer with shipping woes...get a grip!! Businesses have zip, zero control once the mail service picks it up & 1 day...???...you deserve "0" stars with the attitude & rating you gave...