TPI Embroidery — Local services in Post Falls

I placed an order for 22 hoodies 12 hats for screen print and embroidery. When I went in I placed an order with a nice gal Elise. I sent an email per her request of the mock up I had of the hoodies and hats and how I wanted them. I paid in full immediately upon order. ($1900.) She said it would take 3 to 4 weeks. I was sent an email reply from TPI on the approval art for the “SWEATSHIRTS” specifically stated in their email. I approved. It was 30 days when I called to check on order, I was told they just started order. I picked up my order 5 weeks after. When I seen the hats they were not like the mock up I sent in. She had added city of Coeurdalene on hats which was not on my mock up. It looked really bad there was no space between the letters they were connected. I had spoke to Kelsey the one that printed hats. I told her I was not happy with how the hats looked. She immediately responded with and angry attitude and dirty look. She said I should have told her the size I wanted. I told her she is the professional she should have asked. I told her I sent an email of the hats she said she never seen email. So she printed 12 hats wrong and blamed me the customer. I told her she never sent me proof of artwork for hats. She did remake them after blaming me for her mistake. That’s just not a way to treat business customers with big orders and possible future orders. She told me new hats would take 3 to 4 days to pick up and I picked up a over week later. They have no care about getting your stuff back to you. I tried to support local business closer to my home. But after this service had taken my business back to Spokane for...

TPI Embroidery absolutely exceeded my expectations! They delivered exactly what they promised with spot-on results and a super-fast turnaround. I really appreciated that there was no minimum quantity requirement, which made it easy to order just what I needed without compromise. On top of that, their staff is incredibly friendly, helpful, and professional, the kind of people who make you feel like more than just a customer. Highly recommend them to anyone needing embroidery work done right...

The quality of work is on parr with similar business and they do have a lot of different options when it comes to style but honestly, our orders were consistently late and it seemed to always be someones else's fault. We used them for employee uniforms and gear. When I called in to check on my order I was met with a bad attitude and she seemed really annoyed I was even checking on it and even hung up on me so we switched to another local printer/embroidery place for our...