(Did not visit recently, but updated my review from 4 years ago, when they were actually decent, to what my last experiences were) Used to eat there at least once a week for COVID. Food was pretty good, service was hit or miss from the rudest older woman to the sweetest younger dark haired gal. We were still anxious for them to reopen (it was almost a year with apparently some building issues, restrooms, whatever) Was hoping they fixed the nasty bathrooms and the gross smell but there must be some deeply rooted gateway to the underworld because even the remodel didn't fix that. Gross
We went a couple of times after they reopened. NOT thesame service as before. Blame covid, or the ongoing staffing issues (probablt because of how it is run now) Queso fundido is a rubbery clump of melted cheese, not dip, asked the owner about it and was talked to like i was an idiot because i didn't know better. The last time we were sat by a blonde haired waitress at a table with fries and chicken nuggets on the floor... we had to navigate through someone else's mess it was OBVIOUS, not one nugget and one fry... no, almost a whole kids plate. There were only 4 other occupied tables in the place, we could have been seated elsewhere.
The owner was sitting at the end of a table with patrons, just 2 tables away. He and the waitress were waaaay to unprofessional, playful, sarcastic with each other... very awkward. The mess was never cleaned up, our service was not great, and the owner was too busy with what seemed like his friends. Sad to go from being a recognized patron made to feel valued to being served like we shouldn't be bothering them. We haven't been back since, especially since there are other options that are better...
Read moreMy husband, son, and I visited this restaurant today for lunch while visiting family nearby. The food,service, and atmosphere are excellent! It was a cold and rainy day and it was pleasantly warm and comfortable in the restaurant. Our server was very welcoming and friendly. I ordered the 2 item combination of Chile relleno and cheese enchilada with rice and beans. The Chile relleno was the best that I have ever had. The cheese enchilada was great, too, as was the tender and moist rice and beans. My husband ordered the fish tacos with rice and beans, and my son ordered the shrimp tacos. They both enjoyed their food. I needed to use the restroom before we left for an hour drive. The waitress who brought out our food opened the door to the restroom for me because I use a wheelchair. It's a little tight getting around in the restroom, but it's certainly doable. When I left the restroom, our server was there to open the door for me. Toti Viejo is a very good restaurant that I...
Read moreMy mom has been going there for years sometimes up to 4 times a week. Today she took me to lunch there. They messed up our order, the beans were bad,( they even went in the kitchen & threw them out).I didn't get offered a refill on my $3 soda. When my mom tried to speak to the girl about it & she was rude. My mom told her she was considering not coming back. The employees response was "sorry you feel that way , have a nice day"! And she walked away leaving my mom standing there still talking. It was so rude & unprofessional. She should NEVER have treated a loyal customer in such a manner!! My mom has been friendly with Maria & has always been treated with kindness & respect. I don't know who in the world that girl thinks she is, but her poor attitude has cost them some good customers & ..word of mouth...as well. I think Maria should be aware of this employees negative rude attitude before she causes them to lose more customers. My mom is 80 years...
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