Mount-It! — Local services in Poway

I called the company because I received the wrong wall mount from Amazon, and because I am over my 30 day return policy, they are unwilling to help me exchange the unit for the correct mount I purchased. After speaking to "Aria," who claimed he was a "Product Manager," he began telling me that Amazon doesn't have a contract with them directly, because their products are sold by a 3rd party company on their behalf. I offered to send in pictures and proof of purchase, and they STILL wouldn't help me. I asked to speak to another manager, and he sarcastically told me I should write to customer support and address it to the CEO, "Jake," who is "never going to read it." So, don't waste your time with their products....

Terrible customer support. Representatives will not try to go out of their way to help any more than they are required. I asked to speak to a manager and they will make up any excuse to prevent the manager from speaking to you. I was just trying to purchase some spare parts from a standing desk from their “mount-it” brand so that I could fix it myself and they are trying to sell me a new desk basically, but they don’t know how much the desk is because they don’t even have the price as it was lost within spreadsheets. This is an extremely unorganized and poorly managed company. Please take your hard earned...

Absolutely fantastic experience with Mount-It! The team in Poway was professional, knowledgeable, and incredibly helpful from start to finish. Their products are top quality; solid, well-designed, and easy to install. Customer service went above and beyond to make sure I got exactly what I needed. Highly recommend this company for anyone looking for reliable mounting solutions and great...